Update Room Status to Out of Order/Out of Service

The ability to update one or multiple rooms' statuses to Out of Order or Out of Service can be performed from the Room Status page in Stayntouch PMS. Follow the instructions below to place a room in Out of Order or Out of Service status. You can learn even more about Out of Order and Out of Service rooms here.

Step 1: Navigate to Room Status Page

To place one or multiple rooms into Out of Order (OOO) / Out of Service (OOS), navigate to the Room Status page.
Start selecting the Housekeeping > Room Status.

Step 2: Choose a Room

From the Room Status page, select the room number that needs to be placed into Out of Order/Out of Service from the list view.
Or use the search box to enter the desired room number.

Optional

Note that you can select multiple rooms at once and update the rooms' housekeeping status (clean, dirty, etc.) or service status (OOO / OOS) with the pencil icon that appears after selecting the box beside one or multiple rooms.

Step 3: Use the "Room" Tab

Next, select the Room tab located in top-right corner of the screen.
Select the desired service status for the room by using the drop down menu.

Step 4: Specify Date, Reason, or Add Comments

Select the desired TO/FROM date, ROOM RETURN STATUS, REASON, or add COMMENTS (optional) as to why the room is being placed as Out of Order/Out of Service.

If previously configured, a list of reasons will appear in the drop down menu as this example illustrates.

Step 5: Select Update

Click the Update button located at the bottom of the screen to submit your Out of Order/Out of Service request.

Step 6. Status Updated

When viewing the room from the Room Status page, you will notice that the "end date" (the date the user selected from the calendar when putting the room into OOO/OOS) will now display.
The end date indicates the last day the room is anticipated to be listed as OOO/OOS in Stayntouch PMS. (In cases where there are multiple OOO/OOS dates assigned to the room, only the end date for the most current period will display.)
When the room reaches the end date set by the user, the room will be released back into the room inventory. At this point, the system will return the room back to the status it was in before it went OOO/OOS.

A room can be placed OOO/OOS for more than one reason on the same day. Your property will need to check for this when balancing rooms.
If OOO/OOS reasons are configured, when a room is marked as Out or Order (OOO) or Out of Service (OOS), the OOO/OOS reason will show for the room at a glance from Housekeeping > Room Status. This is to eliminate the need for users to click into the room to view the OOO/OOS reason.

Additional Configurations

Your property's Out of Order / Out of Service reasons are customizable.
To configure these settings, select the Sidebar Menu > Settings > Rooms > Maintenance Reasons.