Set Up a Custom Rate for a Group

A custom rate is a rate that can be configured for a group reservation and exists exclusively for that particular group block. Setting up custom rates from the Room Block Details tab is a fast alternative to configuring group rates in your hotel's settings. However, the custom rate’s pricing is static over a given time period and cannot change on a day-to-day basis (like a group rate can). Custom group rates will only work if a charge code is assigned from Settings > Hotel & Staff > Settings & Parameters > CUSTOM GROUP RATE CHARGE CODE.

Consider using a custom rate if:

You need to quickly configure a rate for a group block.
If you need to configure a charge code with the rate, then you MUST set up a group rate in Stayntouch PMS settings. Click here to learn more.

Note: Don’t let the terminology confuse you. Both custom rates and group rates are used for group reservations.

HOW TO SETUP A CUSTOM RATE

Step 1. Navigate to the Group Reservation

Navigate to Groups > New Group.

Step 2. Group Reservation Overview

To begin configuring your custom group rate, you’ll want to have the basics of your group block setup.
Need directions for setting up a group block? Click here.
With the group block selected, make sure you are on the Summary tab.

Step 3. Choose Custom Rate

Under the RATE section, choose Custom Rate.
The Custom Rate you create will only apply to this specific group reservation.

Step 4. Room & Rates Setup

Next, proceed to the Room Block Details tab.
Choose ADD ROOMS & RATES.

Step 5. Add Rooms & Rates

Select a room type from the dropdown menu.
- The BAR (Single) price will appear for reference.
- Assign a price based on the occupancy (Single Occ., Double Occ., and 1+ Adult).
You must enter a price for an additional adult. Enter $0.00 if you do not want to charge for additional adults.

Select the green + button to add new room types and configure pricing.
You may assign as many room types as you’d like to the group block.
When you’re ready choose UPDATE.

Once saved, the rooms you have selected will appear on the Room Block Details tab. From here, you can switch between rooms and rates and change rates manually for different dates.

Questions?

Learn more about managing your group block here or watch our how-to video.