Implemented

Rules for Virtual credit cards VCC

Current Situation: Our system currently applies uniform charge/no-charge rules to all credit cards. However, VCCs are unique because they present no risk of chargebacks. Additionally, VCCs can be charged using MOTO (Mail Order/Telephone Order) without any risk, ensuring that the payment is always guaranteed. VCCs can be easily identified as the cardholder name is typically the OTA (Online Travel Agency).

Feature Request: To optimize our handling of VCCs, I would like to request the following options be added to the system:

  1. Auto-Charge for Nonrefundable Rates: Automatically charge VCCs associated with nonrefundable rates upon reservation.
  2. Scheduled Auto-Charge for Standard Rates: Automatically charge VCCs with standard rates on a specified day, typically the guest's arrival day.

These enhancements would streamline our billing process, reduce manual intervention, and ensure a more efficient operation.

4 CommentsSorted by Oldest First
SNT Team

Also requested by Village Hotels

SNT Team

Also requested by Zoku Hotels

SNT Team

Hello,

We have recently released this functionality - see more details here. Hope this helps! https://stayntouch.freshdesk.com/support/solutions/articles/24000098324-stayntouch-pms-release-notes-v5-96-#8.-Auto-Charge-Routed-Deposits%3A-Virtual-Card-Setup-&-Copy-Information-On-Routed-Bill-From-Billing-Information-(In-Pilot)

Forum User

The core issue is simple: VCCs are still not handled separately.

In Europe, each reservation has its own VCC. Treating them the same as guest cards forces unnecessary manual work.

What’s missing:

  • A distinct VCC card type

  • Auto-charge by rate type, not deposit logic

    • Non-refundable → charge at booking

    • Standard → charge on a set date (e.g. arrival)

  • Applied to the full reservation balance

Until this exists, the pilot feature does not solve VCC handling.

Please advise if this is planned

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