Implemented

Rules for Virtual credit cards VCC

Current Situation: Our system currently applies uniform charge/no-charge rules to all credit cards. However, VCCs are unique because they present no risk of chargebacks. Additionally, VCCs can be charged using MOTO (Mail Order/Telephone Order) without any risk, ensuring that the payment is always guaranteed. VCCs can be easily identified as the cardholder name is typically the OTA (Online Travel Agency).

Feature Request: To optimize our handling of VCCs, I would like to request the following options be added to the system:

  1. Auto-Charge for Nonrefundable Rates: Automatically charge VCCs associated with nonrefundable rates upon reservation.
  2. Scheduled Auto-Charge for Standard Rates: Automatically charge VCCs with standard rates on a specified day, typically the guest's arrival day.

These enhancements would streamline our billing process, reduce manual intervention, and ensure a more efficient operation.

4 CommentsSorted by Newest First
Forum User

The core issue is simple: VCCs are still not handled separately.

In Europe, each reservation has its own VCC. Treating them the same as guest cards forces unnecessary manual work.

What’s missing:

  • A distinct VCC card type

  • Auto-charge by rate type, not deposit logic

    • Non-refundable → charge at booking

    • Standard → charge on a set date (e.g. arrival)

  • Applied to the full reservation balance

Until this exists, the pilot feature does not solve VCC handling.

Please advise if this is planned

SNT Team

Hello,

We have recently released this functionality - see more details here. Hope this helps! https://stayntouch.freshdesk.com/support/solutions/articles/24000098324-stayntouch-pms-release-notes-v5-96-#8.-Auto-Charge-Routed-Deposits%3A-Virtual-Card-Setup-&-Copy-Information-On-Routed-Bill-From-Billing-Information-(In-Pilot)

SNT Team

Also requested by Zoku Hotels

SNT Team

Also requested by Village Hotels

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