How to Ensure Recommended Rates Populate for Reservations : Helpdesk Stayntouch

Applies to:

Stayntouch PMS

How to Ensure Recommended Rates Populate for Group/Allotments

Stayntouch PMS will automatically direct a user to the Recommended Rate screen if the particular Company/T.A./Group/Allotment Rate is included during reservation creation. On the Recommended Rate screen, the user will see the contracted rates or the rate specific to the selected group or allotment.

Note: For this feature to work, a rate must first be created for the Group. Click here to learn how to configure a group rate.

Step 1. Create a Reservation
From the sidebar Menu, select Front Desk > Create Reservation.

Step 2. Enter the Group's Dates
From the Reservations page, enter the start date and end date for the guest.
To retrieve a Recommended Rate, make sure that when you select dates, they fall within the Group's reservation dates.

Step 3. Retrieve Group Name
After entering the guest's first and last name, locate the Company / T.A. / Group / Allotment (Optional) section.
Begin typing the name of the Group in this section.
If you've entered the correct dates for the group, the group's name will auto-populate. Select the correct name for the group, and click Find Rooms & Rates.

Step 4. Stay Card
Enter the guest's contact information into the Stay Card.

Step 5. Choose Recommended Rate
From the Room & Rates screen, Stayntouch PMS will display the Recommended Rate for the guest.
When the recommended rate is not available, the user can choose to display public rates by clicking the All Room Types or All Rates buttons beside the Recommended option.
Click Book and complete the reservation creation process.