Stayntouch PMS 
[NEW!] Split Charges Equally Routing
When the Split Charges Equally Routing feature is enabled for a hotel, the hotel can set up routing instructions with one or more accompanying guests attached to the reservation.
To set this up, you’ll need to select two or more entities linked to the reservation. The Split Charges Equally Routing functionality will allow you to select the primary guest as part of the split route, or you can split charges equally only amongst the accompanying guests, as long as there are two or more entities part of the split route.
When the feature toggle is active, it will replace the original 50% routing instruction. If you wish to set up a 50% routing instruction, you can select the primary guest and one accompanying guest, and that will behave the same as the original 50% split routing.
By splitting charge routing equally, this will split the charges equally amongst the selected entities.
- Two entities selected: Will perform a 50% split between the entities selected
- Three entities selected: Will perform a 33.33% split between the entities selected
- Four entities selected: Will perform a 25% split between the entities selected
- And so on…
Setting up a split charges equally routing instruction on a reservation level remains the same as per the normal routing instruction setup, whereby the billing group or charge code(s) must be selected to save the routing instruction.
Split Charges Equally Routing Setup
To split charges equally among entities, first ensure there are accompanying guests attached to the reservation.
From the Guest Bill screen, select the blue BILL ROUTING button.
Then click the green ADD ROUTES button.
When adding a routing instruction, and you wish to split charges equally, select the Split charges between guests checkbox. Once selected, you can select the entities that you wish to be part of the split route. Please note, this functionality can only be applied to accompanying guests, you cannot set up a split route between guests and a company or travel agent.
If you wish to exclude an entity from this instruction, you can deselect the checkbox next to that entity's name, and this will update the count of entities selected to form the split route.
You will not be able to split charges equally if you only select one entity.
Once your entities are selected, click the purple SPLIT CHARGES EQUALLY button, which will direct you to the following screen.
Please note the following:
- You can set a date range for the routing to be applied if it is a multi-night reservation, and the routing only applies for a certain date range.
- You can edit the route by clicking the purple pencil button. This will allow you to deselect or select additional entities, if you wish to include or exclude any at this time. The purple pencil button is also available once the routing instruction is saved.
- If you select + NEW PAYMENT METHOD, this will allow you to pre-set a payment method for each of the entities at this stage. If a payment method is not set, you can do this from the bill window for the individual guest entities and add a payment method after the split route is saved.
- Ensure that you select the desired billing group or charge code(s) that should be split equally amongst the selected entities.
Once the routing instruction is saved, you will be directed to the Billing Information screen.
Please note, each of the entities part of this routing instruction will be grouped under one routing instruction.
Should you wish to edit the routing instruction, click on any of the names that are part of the routing instruction, and you will be directed to the routing instruction setup screen.
Upon clicking the purple pencil button next to entity, you can edit the selected entities that are part of the routing instruction.
When editing the routing instruction, you can go back and add the payment method to the entities, should you wish.
Should you wish to delete the entire routing instruction, you can click the red X (delete) button next to the combined routing instruction.
Please note, you can still have other routing instructions set up; however, please be aware of the charges being routed, as billing groups will not be available if they are part of another routing instruction for the reservation.
Please also note, you will not be able to split charges equally if you wish to set up a routing instruction to another reservation or to an account. For these routing instructions, you will only have the 50% split routing option available. This is current functionality.
Once the split charges equally routing instruction is set up and saved, you will be returned to the Guest Bill screen. You will now notice a bill for each of the entities selected to be part of the split route.
Please note, when a split equally routing instruction is set up, the bills are created, and the primary guest is part of the split route, Stayntouch PMS will create a new bill for the primary guest that is part of the split route. Bill #1 will remain independent of the split route bills. Essentially, Bill #1 will not be part of split route charges. Bill #1 will remain in the primary guest’s name. At check-out, you can move all charges to and from bills as you wish.
When night audit runs, and the split route has the room charges as part of the routing, it will split all the charges attached to the rate (all add-ons and taxes included) equally amongst the selected entities part of the routing.
This will also apply when adding charges to the bills. If a charge is added to the reservation bill, and the charge code was part of the billing group or charge code(s) selected in the routing instruction, then it will split that charge equally between the selected entities.
In the above example, a $90 champagne bottle was posted to the Guest Bill, and because the routing instruction is set up to split charges equally for all charges, the charge will be equally split amongst the three entities.
Primary Guest: Johan Meiring
Accompanying Guest 1
Accompanying Guest 2
Please note, the split equally formula will be applied to the entire charge, including taxes.
The detailed breakdown of the charges will be visible from Financials > Journal.
Please note, once charges are posted to the bills, the bills cannot be deleted and will remain attached to the entities. However, if you don't want the split charges equally routing instruction to be applied anymore, then you can go to the Billing Information screen and delete the routing instruction.
Moreover, transactions that have already been posted will not be changed by deleting the routing instruction.
The Split Charges Equally Routing functionality is only available for individual reservations; this functionality is not available for groups or allotments.