EL8/Micrometrics Powered By Hapi Cloud

EL8/Micrometrics offers a cutting-edge platform that taps into the power of conversational data collection and AI to free up hotel staff from mundane tasks and reshape guest communication at scale. EL8 integrates with Stayntouch PMS to enable targeted messaging, mass-messaging, and promotional announcements to help your team deliver memorable experiences at scale. Below are just a few examples of has EL8 can help your team:

Collaborating on tasks, guest issues, and ongoing conversations
Guest messaging communication
Collecting guest reviews

API & WEBHOOK USAGE

The Hapi Cloud team retrieves the following data in a combination of webhooks and API calls:

Guest 1-way
Account 1-way
Membership 1-way
Reservation 1-way
Reservation revenue 1-way
Block 1-way
Rate 1-way
Inventory 1-way
Room type dictionary
Membership dictionary
Rate dictionary

Stayntouch will set up the following generic webhooks in Settings > Chain > Webhooks to the endpoints provided by the Hapi Cloud team. All chains use dedicated endpoints per event type.

Reservations Endpoint

New Reservation
Edit Reservation
Cancel Reservation
No Show Reservation
Checked-Out
Room Move
Reverse Check-Out
Reinstate
Check-In Success
Room Assigned
Reservation Revenue Update

Account Endpoint

Create Company/Travel Agent Account
Edit Company/Travel Agent Account

Inventory Endpoint

Update Inventory

Guest Endpoint

CREATE GUEST
EDIT GUEST

Groups Endpoint

NEW GROUP
EDIT GROUP
CANCEL GROUP

Rate Endpoint

Create Rate
Edit Rate
Delete Rate
Edit Rate via Rate Manager

Once webhooks are set up, OAuth keys can be issued. Stayntouch will generate OAuth keys, and once the OAuth keys are created, Stayntouch will send them to Hapi Cloud. Hapi Cloud requires the following Stayntouch Connect credentials:

client_id
client_secret
hotel_id