Applies to:          Stayntouch PMS          

Void Bill and Repost Charges

When a bill is paid you will see a red lock icon as illustrated below.

IMPORTANT: Please note, VOID BILL triggers a credit card refund, but VOID AND RE-POST does not.

If you need to correct the bill, you'll need to select VOID BILL (see screenshot above) and then VOID AND RE-POST.

This will mark the bill as voided with all charges posted as negative charges. This also opens a new bill with all the same charges, which can be corrected.

For accounts or scenarios where the payment is added after the guest has checked out, the below popup window will appear when printing the invoice. It will then generate the folio number.

Please note, the void bill functionality is NOT present for bills that are settled via Direct Bill.

NOTE ABOUT CREDIT CARD PAYMENTS

When a bill is voided, credit card payments, as well as the revenue postings (i.e., all charges), are reversed in Financials > Journal. Moreover, selecting VOID BILL will refund revenue postings and transactions, and these are subsequently sent to the payment processor.

Void:

Void and Repost:

Reposted:

When voiding and reposting a bill, credit card transactions are shown as credit and debit in Financials > Journal.

However, these transactions are NOT sent to the payment processor.