How to Activate Chain Admin Functionality

With the past couple of release notes, we have introduced functionality specifically for our users that operate on head office/chain level within their group of hotels. As part of this continuously growing part of the system, Chain Admin users can now be directed to a new dashboard after login based on existing user configuration. When a user is identified as a Chain Admin user, instead of redirecting the user to the dashboard of the default hotel configured for the user, the user will be redirected to the new Multi-Property dashboard.

Non-Chain Admin users will not be affected by this change and will continue to be directed to the dashboard of the default hotel configured for the user.

The Multi-Property dashboard offers a unique look at each of the properties within a chain. In addition to this new dashboard, Chain Admin and Multi-Property users will be able to access accumulated statistics for all properties within a chain via the guest, company, and travel agent card statistics screens.

Chain Admin users can also assign Chain Admin and Multi-Property users a default property group.

Furthermore, users that have access to more than one property are now able to see the Availability screen for multiple properties.

You can read more about this functionality in the below release notes:

Please note, this functionality must be enabled by Stayntouch Admin, so please contact Customer Support to have this enabled for your hotel. The Multi-Property functionality must be enabled for each of the properties in a chain, as well. This must also be done by Customer Support.

Please supply our Customer Support team with your corporate/chain logo as well as your corporate color from the below selection if you wish. If you do not have a logo at hand, we will display the chain name instead. Your properties can each feature a different color indicator for quick differentiation.

Please also take some time to review the user configuration within your chain. While we are planning to implement more granular user permissions, any Chain Admin user will be able to access the Multi-Property dashboard and chain statistics on the guest, company, and travel agent cards going forward. As for the Availability screen, only the users with permission to access other properties will see those properties on the Availability screen.

Finally, please review your desired property groupings. Each hotel may be part of one or multiple property groups. Examples of property groups may include geographical location, type of hotel, or Sales Manager territory. Currently the default property group assigned to a user will unfortunately not yet default the property selection on the Multi-Property dashboard, but this is planned for one of the upcoming releases.

To create a property group, sign into the PMS as a Chain Admin user and navigate to Settings > Chain > Property Groups > + ADD NEW. You’ll then need to name the property group and select which hotels should be included in the chain. Click SAVE to create the new property group.

You can edit or delete existing property groups here, as well, by clicking into a property group.

Please look out for future announcements in our release notes on Multi-Property functionality enhancements or contact your CSM to see what’s coming next!