Fuel CRM
Fuel has built a Customer Relationship Management (CRM) system using Stayntouch Connect Open APIs. The CRM enables clients to create pre-arrival emails, post-stay reviews, or thank you emails and confirmation letters. A texting platform is also available to contact guests via a text message.
API USAGE
- get/reservations/{ID} – upon webhook event notification
WEBHOOKS & OAUTH KEYS
There is a minimal set up on the Stayntouch side for this. Stayntouch needs to provide OAuth key data to the team and set up webhooks for the hotel.
Stayntouch will set up the following generic webhooks in Settings > Chain > Webhooks to the endpoint provided by the Fuel team.
- New Reservation
- Edit Reservation
- Cancel Reservation
- Check-In Success
- Checked-Out
Once webhooks are set up, OAuth keys can be issued. Stayntouch will generate OAuth keys, and once the OAuth keys are created, Stayntouch will send them to Fuel.
Fuel requires the following Stayntouch Connect credentials:
- client_id
- client_secret
- hotel_id
CONTACTS
- Bryce Pate, Director of Customer Support, bryce.pate@fueltravel.com
- Cory Shaw, Web Developer, cory.shaw@fueltravel.com