GuestTouch

The team at GuestTouch has created an API integration that allows for guest communication via text messaging, Whatsapp, or email.

The integration is built on a combination of webhooks and API calls to pull data for reservation information.

For this integration to be set up, a few items are required:

The hotel needs to send authorization to their CSM allowing GuestTouch to access their data.
Once received, the CSM will forward data to the Implementations team for set up.

There is a minimal set up on the Stayntouch side for this. Stayntouch needs to provide OAuth key data to the team and set up webhooks for the hotel.

Stayntouch will set up the following generic webhooks in Settings > Chain > Webhooks to the endpoint provided by the GuestTouch team. Endpoint is the same for all https://integration.guesttouch.com/stayntouch/u1yjy6byk3uauntg2orw8scyrup8up1bzlfzjjp6

Create Guest
Edit Guest
Anonymize Data
New Reservation
Update Reservation
Cancel Reservation
Reinstate
No Show Reservation
Checked Out
Reverse Checkout
Check-In Success

Once webhooks are set up, OAuth keys can be issued. Stayntouch will generate OAuth keys, and once the OAuth keys are created, Stayntouch will send them to GuestTouch.

CONTACT

Pinak Soni, pinak@guesttouch.com