Zingle Guest Communication

Modified on: Fri, 26 Mar, 2021 at 8:32 AM

Applies to:          StayNTouch Cloud PMS             StayNTouch PMS Overlay

Zingle Guest Communication

Zingle has created an API integration that allows for guest communication via text messaging and other systems for hotels. This integration is built on a combination of webhooks as well as Zingle using the APIs to pull data for arrivals and in house guests. To set up this integration, the following tasks need to be completed:

  • Hotel needs to send authorization to their SNT Client Success Manager (CSM) allowing Zingle to access their data
  • Once received, the CSM will forward data to the Implementations Team for setup.
    • Implementations will generate an API token
    • Once the keys are created, SNT will send to Zingle
    • SNT will need to set up generic webhooks

Please set up the following generic webhooks in Settings > Chain > Webhooks to an endpoint, which for all Zingle instances is https://services.zingle.me/stayntouch/webhook.

  • Create Guest
  • Edit Guest
  • New Reservation 
  • Edit Reservation
  • Cancel Reservation
  • Checked-Out
  • Check-In Available
  • Check-In Success
  • Check-In Failed
  • Pre-Check-In Available
  • Pre-Check-In Success

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