Applies to: Stayntouch PMS
How to Refund a Guest
To refund a guest, navigate to the guest's stay card and click BILL & CHARGES. Before issuing a refund, review all open bills to make sure none of the bills have pending corrections that may affect the refund amount. Then, navigate to the bill that needs a refund, and then click the purple pencil button next to the transaction and select REFUND.
After selecting the REFUND button, you can edit the amount to refund. If the refund amount is correct, select the REFUND button.