How to Refund a Guest

Modified on: Mon, 16 Sep, 2019 at 3:43 PM

Applies to:          Rover PMS             Rover Overlay

How to Refund a Guest


To refund a guest, please follow the steps below.


  1. Before issuing a refund, review all open bills to make sure none of the bills have pending corrections that may affect the refund amount.
  2. Then, navigate to the Bill # that needs a refund: Front Desk > Search Reservations > Stay Card > Bill & Charges > Pay




Scenario 1: 


The credit amount exceeds the fees (the bill has a negative balance).


Notice that if the bill has a credit balance, this balance auto-populates, and the REFUND button is also activated.


Verify the payment type and amount to refund are correct.


Click REFUND.


 

Scenario 2:


The fees exceed the credit (the bill has a positive balance), or the bill has zero balance.




To refund in this scenario, manually enter a negative amount to activate the REFUND button, and then make a refund.


Verify payment type and click REFUND.


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