Stayntouch PMS How to Refund a Guest
TABLE OF CONTENTS
CREDIT CARD
To refund a guest's credit card, navigate to the guest's stay card and click BILL & CHARGES. Before issuing a refund, review all open bills to make sure none of the bills have pending corrections that may affect the refund amount. Then, navigate to the bill that needs a refund, and then click the purple pencil button next to the transaction and select REFUND.
After selecting the REFUND button, you can edit the amount to refund. If the refund amount is correct, select the REFUND button.
CASH, CHECK, ETC.
To refund a cash or check payment (or other non-credit card payment type), navigate to the guest's stay card, click BILL & CHARGES, and then click the green PAY button. Upon selecting a non-credit card payment type (i.e., cash, check, etc.), enter a negative (-) amount to prompt a refund and simply click the blue REFUND button to refund the guest.
