How to Refund a Guest
To refund a guest, please follow the steps below.
- Before issuing a refund, review all open bills to make sure none of the bills have pending corrections that may affect the refund amount.
- Then, navigate to the Bill # that needs a refund: Front Desk > Search Reservations > Stay Card > Bill & Charges > Pay.
The credit amount exceeds the fees (the bill has a negative balance).
Notice that if the bill has a credit balance, this balance auto-populates, and the REFUND button is also activated.
Verify the payment type and amount to refund are correct.
The fees exceed the credit (the bill has a positive balance), or the bill has zero balance.
To refund in this scenario, manually enter a negative amount to activate the REFUND button, and then make a refund.
Verify payment type and click REFUND.