How to Refund a Guest

Modified on: Fri, 17 Nov, 2023 at 11:36 AM

Applies to:          Stayntouch PMS          

How to Refund a Guest


To refund a guest, navigate to the guest's stay card and click BILL & CHARGES. Before issuing a refund, review all open bills to make sure none of the bills have pending corrections that may affect the refund amount. Then, navigate to the bill that needs a refund, and then click the purple pencil button next to the transaction and select REFUND.




After selecting the REFUND button, you can edit the amount to refund. If the refund amount is correct, select the REFUND button.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.