Zest Station: Enable Room Upsell

Modified on: Fri, 25 Jan, 2019 at 4:28 PM

Applies to:          Rover PMS             Rover Overlay


Zest Station: Enable Room Upsell


HOW TO ENABLE ROOM UPSELLS 


Step 1. Manage Room Types 

  • Setup begins under Settings > Promos & Upsells > Upsell Rooms. 

  • Refer to the following guide to setup your property for room upsells.

  • If your property already allows room upsells via Rover check-ins, this page is probably already configured. You can proceed to step 2. 





Step 2. Configure Station Settings 

  • Next, navigate to Station > Upsell Rooms.

  • Offer Room Upsells to Guests: Toggle ON 



Step 3. Room Presentation

  • Choose how you’d like the rooms to be organized on the screen: 

    • From least expensive to most expensive rooms, select Lower price to higher price.

    • From most expensive to least expensive rooms, select Higher price to lower price.

    • To display rooms in no particular order, select Randomly.



Step 4. Maximum Room Upsells 

  • Enforce Maximum Number of Room Upsell Offers: Toggle ON to indicate how many rooms you’d like to display for each guest. 

  • Maximum Number of Upsell Offers: Specify the maximum number of room upsells allowed per day. 

    • Note: When the toggle is enabled, these two settings √ be used together. 



Step 5. Offer Mix Upsell from Tier 1 to Tier 2 and Tier 3

  • There are three “tier” levels for room upsell offers. 

  • Choose to offer a certain percentage of different “tiers” to your guests.

  • This value will always add up to 100%.  



Step 6. Choose Style 

  • Choose how you’d like rooms to appear on the Zest Station screen. 

  • Examples below. 


Style A: (Excludes room details)


Style B: (Shows room details)


Step 7. Save Changes 

  • Always Save Changes before navigating away from the page. 

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