HOW TO ENABLE ROOM UPSELLS
Step 1. Manage Room Types
Setup begins under Settings > Promos & Upsells > Upsell Rooms.
Refer to the following guide to setup your property for room upsells.
If your property already allows room upsells via Rover check-ins, this page is probably already configured. You can proceed to step 2.
Step 2. Configure Station Settings
Next, navigate to Station > Upsell Rooms.
Offer Room Upsells to Guests: Toggle ON
Step 3. Room Presentation
Choose how you’d like the rooms to be organized on the screen:
From least expensive to most expensive rooms, select Lower price to higher price.
From most expensive to least expensive rooms, select Higher price to lower price.
To display rooms in no particular order, select Randomly.
Step 4. Maximum Room Upsells
Enforce Maximum Number of Room Upsell Offers: Toggle ON to indicate how many rooms you’d like to display for each guest.
Maximum Number of Upsell Offers: Specify the maximum number of room upsells allowed per day.
Note: When the toggle is enabled, these two settings √ be used together.
Step 5. Offer Mix Upsell from Tier 1 to Tier 2 and Tier 3
There are three “tier” levels for room upsell offers.
Choose to offer a certain percentage of different “tiers” to your guests.
This value will always add up to 100%.
Step 6. Choose Style
Choose how you’d like rooms to appear on the Zest Station screen.
Style A: (Excludes room details)
Style B: (Shows room details)
Step 7. Save Changes
Always Save Changes before navigating away from the page.