Applies to:

Stayntouch PMS

Stayntouch Guest Kiosk: Manage Languages and Update Screen Titles and Text

The following settings should be (1) configured from a back office computer and (2) from the Chrome or Safari Browser (not Internet Explorer, Mozilla, etc.).

MULTIPLE LANGUAGES: OVERVIEW

Stayntouch Guest Kiosk supports multiple languages.
To enable this multi-language functionality, a specific JSON language file needs to be uploaded in Stayntouch PMS (this can be performed by a Stayntouch Installer, as well).
Different languages will appear for selection at the bottom of the Stayntouch Guest Kiosk home screen (see below).
Guests can choose a different language before proceeding with check-in, check-out, or key creation.

Above: An example of selecting French for the Stayntouch Guest Kiosk language.

Required: Assign Stayntouch Guest Kiosk User Role

In order to access the Settings > Station section in Stayntouch PMS, the correct user role needs to been assigned to the user.
You can do so from Settings > Hotel & Staff > User Setup. Learn more here.
Drag and drop the Zest Station user role to assign/unassign accordingly.
Stay logged in to Stayntouch PMS.
Navigate to Settings > Hotel & Staff > Permissions and select the appropriate user role.
Drag and drop the Settings - Station permission so it appears in the Assigned Permissions column (see below).
Without this permission, you won’t be able to configure the additional Stayntouch Guest Kiosk settings in Stayntouch PMS.

LANGUAGE FILE IMPORT

From Settings > Station > Languages, you will need to upload a specific JSON language file into Stayntouch PMS. The default attached language file is for English (see file attached to the bottom of this article). You can click the downward-facing arrow next to the file to download the file. If you need another language enabled, rename this downloaded file to the language of choice, upload it to that language, make edits to complete the translation in your desired language, and save your changes to enable the language.

Start by selecting the language to upload the file, and you'll see an option to ENABLE the language and upload an image of the FLAG ICON. Here, we recommend uploading an image of the flag that represents the language selected.

You can also enter a LANGUAGE LABEL (FOREIGN), which is a translation option if you wish to enter the translated language name.

If you wish to make the language your default, turn ON the DEFAULT LANGUAGE toggle.

Click the ATTACH FILE button under LANGUAGE FILE to upload the language file for this particular language. Please note the following:

Language files are saved as JSON files.
Each language has a unique JSON file.

Once the language file has been imported, you can edit the language file by clicking the purple pencil icon next to the language file that has been uploaded. You'll then have the option to look through different language tags and update any of the text that appears during any of the experiences guests will go through (i.e., check-in, check-out, key pick-up, and walk-in reservations). Be sure to click ACCEPT CHANGES after editing text for any of the tags. Furthermore, you'll also need to click SAVE CHANGES to apply the changes to the language file.

You can also activate multiple languages from Settings > Station > Languages once you've attached the language files for the languages that will be available to guests at the kiosk.

Once you've completed adding your languages, they'll be saved and available to your guests to utilize during any one of the experiences activated for the kiosk.

Please note, if you’d like to use multiple languages, be sure to turn ON MULTI-LANGUAGE SUPPORT from Settings > Station > General > Language Support.

EDIT STAYNTOUCH GUEST KIOSK TEXT

As a reminder, text edits should be configured from a back office computer (don’t try to configure this in your hotel lobby).
Furthermore, Stayntouch PMS works best in the Chrome or Safari Browser (do not use Internet Explorer, Mozilla, etc.).
Note: Make sure your user role/permissions are set up to allow Stayntouch Guest Kiosk access (as indicated above in the Required: Assign Stayntouch Guest Kiosk User Role section).

HOTKEY METHOD

There are two main methods for editing text in Stayntouch Guest Kiosk.
This document outlines the recommended method—referred to as the "hotkey" method.

Step 1. Stayntouch Guest Kiosk Hotkeys

Log in to Stayntouch Guest Kiosk from a desktop or laptop.
If you’ve been assigned Stayntouch Guest Kiosk access, you’ll immediately be taken to Stayntouch Guest Kiosk after you log in to Stayntouch PMS: https://pms.stayntouch.com/login
The following hotkey combination will allow you to edit text directly on the screen: Alt + e
Double click on the text to begin making changes.
Press Alt + e again to exit text editor mode when you’re done changing text.

In addition to the text edit hotkey (Alt + e), we recommend using the following:
- Atl + d
  - Demo Mode: While performing text edits, enable demo mode to click through different screens that might be missed during a traditional check-in.
- Alt + c
  - No Check-In: Use Alt + c to go through the check-in flow without actually checking in the reservation (the reservation will stay due-in/arrival).
- Alt + j
  - Toggle Screen-Jumping: Retrieve a running list of MOST of the screens that appear in Stayntouch Guest Kiosk. Jump right to the screen you’d like to edit (see below).

MORE HOT KEY COMBINATIONS

Alt + t (Reveal Hidden Tags)

Sometimes it's not clear where you can add text in Stayntouch Guest Kiosk. Alt + t will reveal all the places on the page where you can add text.

Alt + i (Diagnostics)

This reveals diagnostic information. This is a good way to see the timers and workstation information, and it includes the encoder information (encoder ID + encoder description), even which encoder is attached to a workstation.

Alt + d (Demo Mode)

This allows a reservation to check-in, but it will bypass the credit card swipe and key encoding steps.

Alt + c (No Check-In)

This will allow a user to re-use the same reservation and can be used in conjunction with demo mode, but this is also useful if testing card swiping and key encoding

Alt + j (Screen-Jumping)

Toggle ON Screen-Jumping; similar to having bookmarks with a PDF doc.

Alt + e (Editor Mode)

Enabling this will pause timers so the user doesn't get redirected in the middle of an edit. Click and hold on button labels to edit buttons; otherwise, just double-click a text label to edit while this mode is enabled. (Changes will be persisted immediately, but to reflect changes on other stations, refresh each station after completing all necessary text changes.)

ADD-ON DESCRIPTIONS: DISPLAY IN ANOTHER LANGUAGE

When translations are configured, guests will see translated text for the add-on pop-up.
Translated sections include the add-ons:
1. Name
2. Description
3. Suffix

ENABLE TRANSLATED TEXT: ADD-ONS

Step 1. Verify Multiple Languages are Enabled

While logged in to Stayntouch PMS, navigate to Settings > Hotel & Staff > Languages.
Toggle ON the various languages you’d like to use with Stayntouch Guest Kiosk.
Then toggle ON each individual language you want to use.

Step 2. Translate Add-On Name & Description

Under Settings > Rates > Add-Ons, select a specific add-on.
You can select an ADD-ON LANGUAGE here.
Select a language; this will translate the name, description, and suffix of the add-on.
You will need to repeat this step for each add-on that needs to be translated.

Step 3. Translate Amount Type/Post Type

Under Settings > Promos & Upsells > Upsell Add Ons, there is a language field in the upper right hand corner of the page.
Select a language; this will translate the amount type/post type fields.
You will need to repeat this step for each add-on that needs to be translated.

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en.json

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