Enable a Suppressed Rate to conceal a rate from the guest’s view (as well as the Rover-user’s view, depending on their permission settings). Learn how to manage the Suppressed Rate permission setting here. If you'd like to know how to suppress a contract rate, click here.
When a rate is suppressed, the rate’s amount/price will be hidden. A “SR” note will appear on the Stay Card and Guest Bill page.
Step 1. Enable Suppressed Rate
Begin by creating a public rate.
Under the Rate Details section, assign a charge code type of ROOM in the space provided.
Important: make sure to toggle ON the Suppressed Rate setting below the Additional Details space.
Finish rate setup.
Step 2. Create a Reservation
Select the Sidebar Menu > Front Desk > Create Reservation.
During reservation creation, select the correct rate (enabled for SR) from the Rooms & Rates page.
Step 3. Complete Booking Reservation
Complete the booking process and confirm the guest’s reservation.
Step 4. Review Stay Card.
Next, navigate to the reservation’s Stay Card. The Stay Card will display an SR note in place of the rate.
View Rate: The ability to view the SR rate is restricted based on the user’s permission settings. Learn more here.
Step 5. Navigate to the Guest Bill page.
Next, navigate to the Guest Bill page (select Stay Card > Bill & Charges button).
Step 6. Move room charges to a new bill window.
Move any room charges to the 2nd bill window.
IMPORTANT: Any charges listed on the same bill window as the room charge will be hidden with an SR note. (For example, in the screenshot below the room charge AND taxes are hidden with a SR note.)
The invoice will display $0.00 in place of the SR note.
Step 7. Move incidental charges to a separate bill window.
Move all incidentals to the 1st bill window. Any charges (and prices) will be clearly listed under this bill window.
Step 8. Success!
Nice work! Your Suppressed Rate is now ready!