Suppressed Rate Setup (Public Rate)

Enable a Suppressed Rate to conceal a rate from the guest’s view (as well as the Stayntouch PMS user’s view, depending on their permission settings). Learn how to manage the Suppressed Rate permission setting here.

When a rate is suppressed, the rate’s amount/price will be hidden. An SR note will appear on the stay card and Guest Bill screen.

PUBLIC RATE

Step 1. Enable Suppressed Rate

Begin by creating a public rate.
Under the Rate Details section, assign a CHARGE CODE type of Room Charge in the space provided.

Important: Make sure to toggle ON the SUPPRESS RATE setting in ADDITIONAL DETAILS.

Finish rate setup.

Step 2. Create a Reservation

Navigate to Front Desk > Create Reservation.
During reservation creation, select the correct rate (enabled for SR) from the Rooms & Rates page.

Step 3. Complete the Reservation

Complete the reservation process and select CONFIRM RESERVATION.

Step 4. Review Stay Card

Next, navigate to the reservation’s stay card. The stay card will display an SR note in place of the rate.
View Rate: The ability to view the Suppressed Rate rate is restricted based on the user’s permission settings. Learn more here.

Step 5. Navigate to the Guest Bill

Next, navigate to the Guest Bill (Stay Card > Bill & Charges).
IMPORTANT: Any charges listed on the bill window as the room charge will be hidden with an SR note. (For example, in the screenshot below the room charge AND taxes are hidden with an SR note.)
The invoice will display $0.00 in place of the SR note.