IBE - Support for Hidden Rates Accessed via Contract Access Code or Promo Code
Along these lines... Based on the current logic, rates will always display, the promo code just gives you the discount. We don't want to just get a discount off BAR, for statistical reasons we want a special wedding rate code returned for tracking purposes. Reporting on promo codes would also be helpful.
same logic as in the core PMS functionality would be nice.
Race Brook Lodge and Americana Motor Hotel are also requesting this functionality.
Allegria Hotel would also like this functionality. They would use it for their courtesy wedding rates where they do not want to offer a traditional block with inventory that needs to be managed.
I agree this is a functionality that is important for our hotel and others that have multiple corporate negotiated accounts. Ease of online booking for a company is key to increased revenue. All of the major brands offer this functionality and it is disappointing that this is not currently an option with SNT. According to this Knowledge Base this is a functionality with Group Blocks. Group Booking Link on IBE: https://stayntouch.freshdesk.com/support/solutions/articles/24000088926-stayntouch-ibe-group-bookings-booking-link I would assume allowing Corporate accounts to book on the IBE would be a similar process.
Provincetown Inn is anxious for this enhancement.
Gale Miami would like the capability for their Corporate Accounts to book via Stayntouch Booking Engine either by a link or being able to enter a Rate Access Code.
Is this functionality available yet? It seems that since it is available with group, it would be a rather straight forward enhancement. I see that many hotels have requested this for multiple scenarios. Would also like to see this for Corporate accounts as well. The ability to create a booking link to a specific rate that is not a "public" rate and not necessarily a group rate. Corporate accounts being the most important. With the increased trends of mobile and web bookings, seems as though this would be a top priority.
Hi Stacey -
Great news... this is now supported! The functionality was made available in the last release and is in the release notes. We are working on some user-friendly documentation and will share it shortly.
Is this just supported for corporate accounts or all? I watched the webinar replay and read the notes but did not really see it addressed. I saw one small snipit in the StaynTouch online support information on Access codes that seem to address this in terms of marketing collateral but there is no good information on how to utilize this. I also see there is a new widget on the IBE that has "access code" as an option. Would be great to understand how to utilize this if infact it is available.
Also, I did reach out to support about one enhancement and was told there was a cost involved. Is this how all future enhancements will be rolled out to the field?
Hi Stacey,
We just published some updated documentation on this. Does this help? https://stayntouch.freshdesk.com/support/solutions/articles/24000092501-stayntouch-ibe-access-code-for-booking
4 people like this idea
With Stayntouch IBE, currently, if a rate is mapped to it via Rates --> Channel Manager, it is publicly available by default. We would like to see support for hidden/non public rates that can only be accessed via a configured Contract Access Code or Promotion Code.
Additionally, we would like the Company / TA Card that the contract access code is associated with to flow into the reservation in the PMS when booked on the IBE.
Requested by Linchris / Hotel 1620, Crowne Pointe, Brass Key