Action set automatically due to the rate

Dear Team, 


A simple idea would be if the actions were automatically set based on the rate name/codes. For example: If someone books a package with the rate code: "You & Me"- the action: "Romantic Decoration" would be automatically set to the arrival date for housekeeping. 

Thank you very much for your consideration!


With kind regards

3 CommentsSorted by Oldest First
Forum User

Bump! This would be super helpful. We would love to have actions or notes automatically added for certain rate plans. Is this something on your roadmap? 

SNT Team

Hi Matthew,


While actions / notes automatically attached based on the rate code booked is not a current feature, the ability to add shared notes and alerts to a Company and/or Travel Agent card is a new option that you should see enabled for your hotel this week. With the new release, those shared notes/alerts will be added to each reservation booked under that entity (which can generally be configured to auto attach to reservations you receive from your CRS or by booking a contract rate / attaching the Company or TA card when booking in the PMS). You should see this enabled for your property this week (announced here/on the yellow banner on the Dashboard in the PMS). Also as part of this enhancement:

  • The notes and actions sections on the stay card have now been moved to the left side of the screen to easily identify notes and actions for a reservation.

  • Eliminates the need to click on the respective sections to open and view any notes or actions.

  • Users can change a note to an alert to have a more prominent display on top of the stay card.

  • For a detailed on-screen overview of the changes to notes and actions, you can watch this video here.


For most hotels, you will want to make sure that the appropriate company or Travel Agent card is coming through with online bookings so that you can create your desired shared notes/alerts. Here is some information about mapping company cards with some of the CRS providers:

If we can be of any further assistance, our support team is available 24/7. We hope you enjoy this new game-changing feature!

Forum User

Thank you!

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