Auto-actions
Can we add auto notes to this one too please?
yes please for Schani Hotels
Auto-notes are great, but we would really like to be able to set up automatic actions.
For example: If a guest selects a wine package add-on at booking, an auto-note comes through indicating WINE. It would be great if we could attach an automatic action associated with that note to alert Front Desk Staff. This would also be very helpful for indicating actions associated with certain promotions/special rate codes.
Thank you! -Inns of Aurora
any news?
In addition, it would be great for accounts (group reservations) as well.
Best regards,
Verena
BUNK Hotels is also requesting this.
Also for First Hotels pls
Hotel Zelos, Hotel Zetta and Hotel Zeppelin are desperately requesting the ability to attach automatic actions to specific rate codes.
Hi All,
Great news - while Actions are still not auto attaching, this exciting feature release should help meet this needs you have for this... the ability to add shared notes and alerts to a Company and/or Travel Agent card is a new option that you should see enabled for your hotel this week. With the new release, those shared notes/alerts will be added to each reservation booked under that entity (which can generally be configured to auto attach to reservations you receive from your CRS or by booking a contract rate / attaching the Company or TA card when booking in the PMS). You should see this enabled for your property this week (announced here/on the yellow banner on the Dashboard in the PMS). Also as part of this enhancement:
The notes and actions sections on the stay card have now been moved to the left side of the screen to easily identify notes and actions for a reservation.
Eliminates the need to click on the respective sections to open and view any notes or actions.
Users can change a note to an alert to have a more prominent display on top of the stay card.
For a detailed on-screen overview of the changes to notes and actions, you can watch this video here.
For most hotels, you will want to make sure that the appropriate company or Travel Agent card is coming through with online bookings so that you can create your desired shared notes/alerts. Here is some information about mapping company cards with some of the CRS providers:
- SynXis: How to Sync a Company Card Between SynXis and Stayntouch PMS
- Windsurfer: How to Sync a Company Card Between Windsurfer and Stayntouch PMS
- IHotelier / Travelclick: How to Sync a Company Card Between iHotelier and Stayntouch PMS
- Pegasus: How to Sync a Company Card Between Pegasus and Stayntouch PMS
If we can be of any further assistance, our support team is available 24/7. We hope you enjoy this new game-changing feature!
10 people like this idea
Hi,
It would be lovely to be able to set up actions that automatically sets-up when reservation is put through for specific company/agent.
For example, we have travel agent called nordic visitor and we would be delivering a goodies bag every time anyone stays from this agent. Now we would need to set up manually a action to each reservation to communicate to Front Desk that the bag needs to be placed in the room prior arrival. If there was option for automatic action that would have saved us a lot of manual labour and possibly less mistakes.
Would appreciate it if we have that option in the future. Thank you