Allow Time Out Limit to be Assigned by Role
Agreed. This would help us tremendously!
Yes! We, as a reservations team, use many different tabs. When we are on the phone with a guest, and come back to our SNT screen, it logs us out and it takes unnecessary time.
Thank you!
This would be a tremendous help! We are often on the phone with guests negotiating cost and discussing details of their stay, when our StayNTouch gets logged out. This can be frustrating and time consuming for both the agent and the guest waiting patiently on the phone. It would be VERY helpful to have a longer time out period!
Any updates on this, SNT team? Thanks!
This is a much needed update.
As Lauren said "This would be a tremendous help! We are often on the phone with guests negotiating cost and discussing details of their stay, when our StayNTouch gets logged out. This can be frustrating and time consuming for both the agent and the guest waiting patiently on the phone. It would be VERY helpful to have a longer time out period!"
We really need this feature!!!!
Hi SNT Team. Any update if we can get this feature implemented?
Any updates on this feature? Thanks!
Any takes on this, SNT Team? It's been six months since this request has been made. Would love to know if this is possible or not. Thanks.
Would love an update on this. Is this a feature in your pipeline at all?
Bump
Hi Matt,
Unfortunately this is currently not in our pipeline. We have changed our time out logic to keep the current session active, meaning if the user gets logged out he / she will be able to pick up the work again where they left it off when they re-enter the password, which we believe makes the most sense. The previous logic of reloading the entire application and reset the user to the dashboard was cumbersome indeed.
For now, we are not planning any more immediate changes to this module, but we will leave this request open of course as we may remodel the next time we work in this area.
Thank you for your feedback,
SNT Product Team
I appreciate the response. Thank you!
Hi again. Any chance this is something you could add to your pipeline?
15 people like this idea
Our Reservations team has a need for StayNTouch windows to be active for quite a substantial period of time to best serve our guests, and multitask for efficiency, however, for security reasons our front desk staff should have a 3-5 minute time out period.
It would be useful if we could have the policy be different for different roles.