Allow Time Out Limit to be Assigned by Role
Can we please add this as a feature request? Our reservations team that works remotely does not need to be logged out every 3 minutes, where as our onsite staff does. Thanks.
This is a much-needed update!
Yes, please! It would be great to have different settings options for different groups of users!
Please update! A longer timeout period would allow for us to better serve our guests. The previous update of being logged out but having our session continue where we left off is very inconsistent. Sometimes, it happens, but most of the time we have to start completely over. It is unnecessarily time consuming.
Yes,
This would be very helpful. There are times when SNT will timeout and change locations.
Thank you for your kindness and consideration. It is greatly appreciated.
ta ta
Is there any news on this issue? It is very annoying, that the houskeeping has to login again and again after 15 min...
Is there any news on this issue?
Hi All,
While the timeout is configurable by hotel, it is unfortunately not configurable by user role. There are actually some security requirements around this in certain locations and while this is still up to the hotel to decide on how they wish to proceed, it will be difficult to manage on user role basis and still be compliant with current security protocols.
Yet - happy to have an open ear for the requests and discuss it with our security team.
- Is everyone aware that the log out time can be change on hotel level for all users within the hotel? i.e. if you wish to have a longer log out time than 3 or 15 minutes, it can be changed in the Hotels Set up.
- if your session is being discontinued and you are being redirected to the dashboard, this would not be intended and in this case it would be something we need to address. If you can record your previous session / action, we can try to recreate the scenario and fix it
- Is Housekeeping the main department that would need a different log out time? As long as they keep their session, is it really such a nuisance having to reenter the password? Some of our customers also have the iPad mounted to the cart or use an iPad mounted to a floor wall, so it would just be a concern to leave it logged in with the housekeeper possibly not even nearby but I am happy to receive more detailed feedback on this as said.
Thanks,
SNT Product Team
Thank you for your reply. It's still a bummer to hear this can't be configured differently. In our case, our reservations team, who works remotely, doesn't need to be logged out but everyone onsite does. This makes it more secure for the onsite team, but a pain for the reservations team. Even changing at the hotel level wouldn't help, as the reservations team is a user for all hotels.
Thank you for your reply. The reservations team is requesting this feature. We are aware that log-out time can be adjusted by hotel. Our request is that this be allowed by user. This is by far the most disruptive function we have to deal with consistently.
Bump
Hello again. Can you add this as a feature request? The onsite teams at each hotel need to have a shorter log-out time, but members in the reservations team and other corporate members do not need to be logged out at all. We all work remotely and no one else is using our computers. We must use multiple tabs in our browser with multiple SNT tabs open to go back and forth between guest stays, checking availability, etc. It's a pain to have to be kept to the onsite team's restrictions. I appreciate your consideration.
That would be an amazing feature to have.
Bump
Bump
15 people like this idea
Our Reservations team has a need for StayNTouch windows to be active for quite a substantial period of time to best serve our guests, and multitask for efficiency, however, for security reasons our front desk staff should have a 3-5 minute time out period.
It would be useful if we could have the policy be different for different roles.