Queue Functionality

Modified on: Tue, 18 Oct, 2022 at 8:27 AM

Applies to:          Stayntouch PMS          

Queue Functionality


Sometimes due-in guests arrive at your hotel, ready to check-in to their room before their room has been updated with a ready. With the QUEUED tile on the dashboard and PUT IN QUEUE feature on the stay card, your property can better manage these guests, ensuring they get checked into their rooms as quickly as possible. Guests need to be assigned a room to be placed into QUEUED status or to use the PUT IN QUEUE feature. 

 

Note: The ENABLE QUEUE ROOMS setting must be enabled from Settings > Rooms > Housekeeping in order for the queue functionality to appear.

 

DASHBOARD QUEUE


From the dashboard, the QUEUED tile will inform staff how many guests are currently waiting in queue. 


 

HOW TO USE THE PUT IN QUEUE BUTTON

 

From the stay card, you can select PUT IN QUEUE to queue a guest, or take a guest out of the queue by selecting REMOVE FROM QUEUE.



 

ADVANCED QUEUE

  • Upon selecting PUT IN QUEUE, the Advanced Queue feature takes the queue sequence one step further, allowing the guest to complete all the necessary check-in steps (aside from receiving their room keys) the first time they approach a Front Desk agent. 
  • With Advanced Queue, the Front Desk agent will place a guest into queue and immediately proceed to the Registration page, where they are prompted to complete all the preliminary check-in steps outlined for your property (i.e., update payment method, collect agreement to Terms & Conditions, and/or obtain the guest’s signature). 
  • After this step, guests are free to enjoy other amenities in the hotel while their room is prepared. 
  • Once the guest’s room is updated with a Ready status, the guest can pick up their room keys and proceed to their room (room key retrieval varies depending on your property’s processes).

 

Example of Advanced Queue Flow

 

1. The Front Desk agent selects PUT IN QUEUE from the guest’s stay card.


 

2. Stayntouch PMS immediately directs the user to the Registration page (unless a room needs to be assigned to the guest).



 

3. From the Registration page, Stayntouch PMS will prompt for a credit card swipe, agreement to Terms & Conditions, and guest signature (if these are required by your hotel). 







4. While the room is cleaned, the guest enjoys access to other areas at your hotel (restaurant, bar, lounge, cafe, etc.)

 

5. When the guest’s room is ready, the CHECK IN button on the stay card can be used to complete the check-in.



 

6. Since the guest’s registration has been completed (in step 3), the last step will require Stayntouch PMS to generate the guest’s room keys.


 

Summary of Advanced Queue

  • Advanced Queue is designed so that most of the check-in/registration process can be handled when the guest first arrives, even when a ready room is not available. 
  • Since the guest’s registration will have been completed while placing the room into queue status, check-in officially occurs when the guest receives their room keys. 
  • Stayntouch PMS can generate keys with an email QR code (for properties that use key dispensers) or by encoding keys with a key encoder.

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