Applies to: Rover PMS Rover Overlay
How to Resend a Cancellation Email
In situations where a guest cancels their reservation and needs the cancellation email re-sent or sent to a new email address, Rover now has a simple solution for resending a cancellation from the Stay Card.
Step 1. Retrieve the Reservation
- Locate the cancelled reservation in Rover by searching for the guest in the Search Bar. (Either search by the guest's name or confirmation number.)
- Select the reservation to open up the guest's Stay Card.
Step 2. Select Cancellation
- Click the Cancellation button on the right side of the Stay Card.
Step 3. Enter Email & Click to Resend
- Enter the email address to which you'd like the email confirmation to be forwarded.
- Click the Email Cancellation button.