Setup for Queued Room Auto Check-In and Room Ready Guest Email Notification in Hotel Admin

1. Enter hotel's email address that will be used to send the room ready email notification to guests. Please note, this is the same email address that is used to send Stayntouch Guest Mobility check-in/check-out emails to guests.

Go to Settings > Hotel & Staff > Hotel Details.
Scroll down, and enter and save the email address in the EMAIL DOMAIN AND FROM ADDRESS FOR GUESTS box.

2. From Settings > Guest Mobility > Check-In, you will need to activate the following:

PRE-CHECK-IN ONLY turned ON (at the top of page)
AUTO CHECK-IN selected (at the top of page)
WEB CHECK-IN STAFF ALERT needs to be turned ON (scroll down)

3. From Settings > Guest Mobility > Room Key Delivery Setup, most hotels will need to select the checkbox for Deliver message to guest to pick up key from front desk.

If a key dispenser is used, select Deliver QR code for room key via email and save changes. This way, reservations with a credit card method of payment will receive a QR code in their room ready email. Guests can then go directly to the machine to obtain room keys.

4. Turn ON settings to allow auto check-in to occur for Queued Rooms and an email to be sent to inform guests that their room is ready. Go to Settings > Rooms > Housekeeping, turn ON these two settings, and save changes:

ROOM READY NOTIFICATION
ROOM READY AUTO CHECK-IN

The following will also be turned ON:

ENABLE QUEUE ROOMS (Function will already be ON)
Check in to inspected rooms only (will be ON only if needed to match the Stayntouch PMS setting)