Upsell Early Check-In Setup

Early Check-in Flow

During both Stayntouch Guest Mobility check-in and Stayntouch Guest Kiosk check-in, when the EARLY CHECK-IN UPSELL toggle is enabled from Settings > Promos & Upsell > Upsell Early Check-In, if a guest enters an ESTIMATED ARRIVAL TIME before the hotel's standard check-in time, the guest will be offered an opportunity to purchase early check-in or change their arrival time to a later time.

Purchase

If purchased, the early check-in charge will get posted to the guest's bill automatically, and the guest will be able to proceed with completing mobile check-in.

Change Arrival Time

If the option to change the arrival time is selected, the soonest the guest will be able to select as their ESTIMATED ARRIVAL TIME will be the time that the hotel has designated as the "End Time" for Early Check-in Upsell. Once the max number of early check-in upsells has been reached, or if guest's reservation should be excluded from receiving Upsell Early Check-In, the below screen will display, prompting the guest to enter a later check-in time.

EARLY CHECK-IN SETUP

Navigate to Settings > Promos & Upsell > Upsell Early Check-In to update and save preferred settings.

Our recommendation is to complete all setup, SAVE CHANGES every couple of minutes, and then go back to the top and switch ON the EARLY CHECK-IN UPSELL toggle.

Select a CHARGE CODE that should be used to post the early check-in charge onto the guest bill.

Select the START TIME for early check-in upsell and enter the price in the CHARGE ($) field. Prices can be entered up to 3 times. Please note, from Settings > Guest Mobility > Check In, the START AUTO CHECK-IN FROM time should be the same time or earlier, so that reservations with early check-in purchased will get auto checked in before the guest's arrival.

If an ADD-ON for early check-in is available during reservation process, the ADD-ON can be selected. This way, guests who purchased an early check-in will be allowed to proceed with mobile check-in without it being offered again.

Select the EARLY CHECK-IN TIMES END AT for the early check-in upsell. Guests who enter this time or later will be able to proceed with the mobile check-in process without being shown the offer to purchase early check-in.

Enter the NUMBER OF EARLY CHECK-IN UPSELLS PER DAY for all room types combined. Doing so will help prevent over-extending too many early check-ins for the day.

Further down this page, rate codes that should bypass the early check-in upsell can be selected from the dropdown. To do so, select ADD RATE and then SAVE CHANGES. A time should be entered for the bypass to take effect. For example, if a rate code includes 7:00 AM check-in, enter 7:00 AM as the start time to bypass the early check-in upsell and need to purchase it. Exclusions may also be removed using the red X button. Select SAVE CHANGES once the settings are updated.

In addition to limiting the max number of early check-ins allowed, total for the day, and all room types, it is also possible to enter the maximum early check-ins allowed for each room type.

Guests with reservations that use certain block codes can also be excluded from being shown early check-in offers.

Scroll down and SAVE CHANGES regularly.

Go back to the top of the setup page and switch ON the EARLY CHECK-IN UPSELL setting.