Applies to:          Stayntouch PMS          

Helpful Preparation Tips for Stayntouch PMS Front Office

GETTING STARTED 

Stayntouch PMS streamlines the check-in/check-out process for greater guest engagement. Benefits of Front Office include:

• Mobility to step out from behind the front desk 
• Truly connect with guests upon their arrival
• Increase revenue by enhancing guest stays with upsell offers 
• Simple process, eliminates need for lengthy system training 

Virtual Front Desk is everywhere with Wi-Fi (onsite or offsite):  

• Public areas: Hotel entrance, entire lobby, F&B venue, etc. 
• Designate conference/special event attendees and VIP check-in areas (excellent perk to offer to groups)

Simple, Easy Check-In:

Quick Check-Out:

PREPARATION FOR POST-LAUNCH SUCCESS

Incorporate into Front Office procedures:

• Add/verify guest email address and mobile number at check-in 
• Determine pricing for room upgrades, early check-in, and late check-out 
• Plan where to store and charge devices when not in use 
• Designate Stayntouch PMS champions at the manager and staff levels

Prepare guest service agents for shift in how/where they work:

• Have agents spend time in the lobby interacting with guests (increases their comfort level)
• Create incentives for guest engagement and room upsell
• Communicate upsell options available and pricing 
• Set department and individual expectations for Stayntouch PMS use 

DAILY BEST PRACTICES

• Have pre-arrival process in place 
• Only items that are marked with a red asterisk are mandatory
• Handle special requests, room preferences, and alerts in advance 
• Determine when/where to set up additional check-in locations

Make Stayntouch PMS usage possible:

• Schedule a Stayntouch PMS agent in the lobby for each shift 
• Dedicate set times per shift/week for each agent to use Stayntouch PMS
• Set targets for Stayntouch PMS check-ins, check-outs, and upsell
• Ensure access to Stayntouch PMS devices 
• Charge devices when not in use