Locked Out User and Password Reset

Locked Out of Stayntouch PMS?

A Stayntouch PMS user will be locked out of their account after three consecutive failed login attempts, and a lock icon will appear on the user's account (Settings > Hotel & Staff > User Setup). Locked out users cannot log back in until they reset their password.

Password Reset Instructions

When a Stayntouch PMS user is locked out of their account because of a password error, Stayntouch PMS auto-sends an email from no-reply@stayntouch.com with a link to reset the account's password. This email is delivered to the email address associated with the account and contains a temporary password and link to create a new password.

Follow these instructions to create a new password:

Make sure to EXIT out of your current Stayntouch PMS browser/app.
Locate the no-reply Stayntouch email from your inbox.
Copy the temporary password from the body of the email.
Select Click Here to Unlock Your Account in the email.
Enter the temporary password into the CURRENT PASSWORD field.
Type a NEW PASSWORD.
Retype the NEW PASSWORD to confirm this change. Your new password must:
- Be at least 8 characters
- Have at least one letter and one number
- Be different than the last 3 passwords used
Click the green RESET MY PASSWORD button.

Temporary Password Unlock

Alternatively, a Hotel Admin user can trigger a password reset by clicking the lock icon that appears on the user's account from the User Setup page.

The Hotel Admin user will then be prompted to enter a temporary password and select RE-INVITE. The RE-INVITE button will deliver an email to the account owner with a temporary password and a link to unlock the account.