Applies to:          Stayntouch PMS          

Locked Out User and Password Reset

LOCKED OUT OF STAYNTOUCH PMS?
 

A Stayntouch PMS user will be locked out of their account after three consecutive failed login attempts, and a lock icon will appear on the user's account (Settings > Hotel & Staff > User Setup). Locked out users cannot log back in until they reset their password. 

PASSWORD RESET INSTRUCTIONS
 

When a Stayntouch PMS user is locked out of their account because of a password error, Stayntouch PMS auto-sends an email from no-reply@stayntouch.com with a link to reset the account's password. This email is delivered to the email address associated with the account and contains a temporary password and link to create a new password. 

Follow these instructions to create a new password:

• Make sure to EXIT out of your current Stayntouch PMS browser/app. 
• Locate the no-reply Stayntouch email from your inbox. 
• Copy the temporary password from the body of the email. 
• Select Click Here to Unlock Your Account in the email. 

• Enter the temporary password into the CURRENT PASSWORD field. 
• Type a NEW PASSWORD. 
• Retype the NEW PASSWORD to confirm this change. Your new password must: 
  • Be at least 8 characters
  • Have at least one letter and one number
  • Be different than the last 3 passwords used
• Click the green RESET MY PASSWORD button.

TEMPORARY PASSWORD UNLOCK

Alternatively, a Hotel Admin user can trigger a password reset by clicking the lock icon that appears on the user's account from the User Setup page.  

The Hotel Admin user will then be prompted to enter a temporary password and select RE-INVITE. The RE-INVITE button will deliver an email to the account owner.