In Rover, there are three User Roles. Based on the User's area of responsibilities, the appropriate access level can be assigned by selecting one of these three User Roles when creating a new user:
- Floor and Maintenance Staff role is new and limits access to just the Housekeeping module. Users assigned this role will only be able to look up and update room status. Addition of this new role eliminates the need to go to a separate URL to look up and update room status.
- Front Office Staff role allows users to look up and update guest details on stay card, perform check-ins and check-outs, update/swipe credit card details, look up guest bill, and post/adjust charges. Users will also have access to the Housekeeping module.
- Hotel Admin role includes access to the Floor and Maintenance role, the Front Office Staff role and the Administrative section, with access to setup and update Users, Zest Web and Promos & Upsell as well as other hotel settings.