User Roles: Access Level

In Stayntouch PMS, you can assign users various user roles from Settings > Hotel & Staff > User Roles. Based on the user's area of responsibilities, the appropriate access level can be assigned by selecting one of these user roles when creating a new user.

You can even add customized user roles if you select the + ADD NEW button, which will open a label where you can add the name of the user role and click SAVE to add the new user role.

Upon saving the user role, you will see it in the list of user roles. You can then select a default dashboard for the new user role.

After creating the custom user role, you will see the new user role in Settings > Hotel & Staff > Permissions. You can then choose Assigned Permissions and Not Assigned Permissions for the custom role as desired. By default, the Assigned Permissions will be blank.

Here is an overview of some of the most commonly used predefined user roles:

The Floor & Maintenance Manager role limits access to just the Housekeeping module. Users assigned this role will be able to view Task Management to assign tasks to their team and track completion of tasks. These users will also be able to look up and update room status. Please note, the permissions for this role are linked to Task Management, so you should use this role (or Floor & Maintenance Staff) and not build others for housekeeping.
The Floor & Maintenance Staff role limits access to just the Housekeeping module. Users assigned this role will only be able to look up and update room status. This role eliminates the need to go to a separate URL to look up and update room status. Please note, the permissions for this role are linked to Task Management, so you should use this role (or Floor & Maintenance Manager) and not build others for housekeeping.
The Front Office Staff role allows users to look up and update guest details on stay card, perform check-ins and check-outs, update/swipe credit card details, look up guest bills, and post/adjust charges. Users will also have access to the Housekeeping module.
The Hotel Admin role includes access to the Floor and Maintenance role, the Front Office Staff role, and the Administrative section, with access to setup and update users, Stayntouch Guest Mobility, Promos & Upsell, and other hotel settings.
The Zest Station role directs users automatically to the Stayntouch Guest Kiosk screen.