Applies to:          Stayntouch PMS          

Resonata

Resonata is an AI-powered voice reservations agent that answers a hotel's inbound phone calls. In V1, the agent quotes availability and prices to callers and hands the guest off to the hotel's booking engine to complete the reservation—Resonata does not write back to the PMS.

• Pull hotel settings
• Pull real-time availability and firm price quotes during live calls
• Pull reservation list daily for booking-engine attribution discovery
• Pull individual reservation details and posted revenue for commission reconciliation

V2 of Resonata intends to push the reservation to the PMS, manage upselling, and perform guest lookups.

This integration can be used globally.

To activate this integration for your property, please contact Customer Support.

WEBHOOK USAGE

• Create Rate
• Edit Rate
• Delete Rate

API USAGE

• GET /hotels/{id}/availability
• GET /hotels/{id}/availability/room_rates
• GET /hotels/{id}/room_types
• GET /hotels/{id}/rates
• GET /hotels/{id}/addons
• GET /rates/{id}
• GET /addons/{id}
• GET /room_types/{id}
• GET /reservations – Fetch for the incremental once per day per hotel to track the reservations pushed and calculate commissions
• GET /reservations/{id} – Fetched for the reservations generated by Resonata
• GET /reservations/{id}/revenue – Fetched for the reservations generated by Resonata

GENERATING OAUTH KEYS

• Stayntouch Implementations will generate API OAuth keys to Resonata.
  • client_id
  • client_secret
  • hotel_id
  • API endpoints