Operto One

Operto One is a hotel operations platform designed to unify guest communication, staff operations, and revenue-driving distribution workflows. It includes three core agents: a Front of House agent that manages guest communications, a Back of House agent that enables staff task management and operational workflows, and a Distribution agent that supports marketing initiatives and helps properties drive direct bookings. Please note, some features of Operto One overlap with Operto Teams—the long term plan is to ingest Operto Teams.

Pull reservations and guest data
Pull/push room status
Pull service status

The integration can be used globally.

WEBHOOK USAGE

Edit Guest
Create Reservation
Edit Reservation
Cancel Reservation
Reinstate Reservation
No Show Reservation
Card Replace
Check-In Completed
Reverse Check-In
Room Move
Checked-Out
Reverse Check-Out
Check-In Failed
Room Assignment Success
Room Status
Room Status Service

API USAGE

GET/hotels/
GET/hotels/{id}/room_types
GET/hotels/{id}/rooms
POST/rooms/{id}/change_house_keeping_status
GET/reservations – During onboarding
GET/reservations/{id}
GET/rooms/{id}

GENERATING OAUTH KEYS

Stayntouch Implementations will generate API OAuth keys to Operto.
- client_id
- client_secret
- hotel_id
- API endpoints