Applies to:          Stayntouch PMS          

GuestLake

GuestLake developed by Cookiebite is a bidirectional integration of service optimization through integrated guest data, communication, and reservation management.

• Pull PMS data
• Push reservations and groups, reservation updates, cancellations, and add-ons upselling is supported. Room upselling is not supported at this stage.
• Push a reservation deposit
• Push transactions to the reservation and group bill. Void of transactions is not supported.
• Push guest creation and updates

At this stage, the following features are not supported:

• Room Upselling
• Promo
• Access Codes

This integration is available globally.

To activate this integration for your property, please contact Customer Support.

WEBHOOK USAGE

• Standard webhook endpoint: https://8gnp55vyh2.execute-api.eu-central-1.amazonaws.com/prod/pms/stayntouch/webhook
• Create Reservation
• Edit Reservation
• Reinstate Reservation
• Cancel Reservation
• No Show Reservation
• Room Move
• No Show Reservation
• Card Replace
• Reservation Revenue Update
• Room Assignment Success
• Create Group
• Edit Group
• Cancel Group
• Create Guest
• Edit Guest
• Anonymize Guest
• Create Account
• Edit Account
• Check-In Completed
• Reverse Check-In
• Pre-Check-In Success
• Checked-Out
• Reverse Check-Out
• Room Status
• Update Inventory
• Complete End Of Day

API USAGE

• GET/hotels/{id}/charge_codes
• GET/charge_codes/{id}/basic_taxes
• GET/hotels/{id}/charge_groups
• GET/reservations – Daily sync of incremental as backup of webhooks, date_filter=updated
• GET/reservations/{id}/
• PUT/reservations/{id}/
• POST/reservations/
• POST/reservations/{id}/cancel
• POST/reservations/{id}/transactions
• POST/reservations/{id}/record_cc_payment
• GET/reservations/{id}/record_cc_payment
• GET/reservations/{id}/pay_link
• GET/reservations/{id}/bills
• GET/reserations/{id}/payment_methods
• GET/guests/{id}/
• POST/guests/
• PUT/guests/{id}/
• GET/groups/
• GET/groups/{id}/
• POST/groups/
• PUT/groups/{id}/
• GET/posting_accounts/
• GET/posting_accounts/{id}
• POST/posting_accounts/{id}/transactions
• GET/posting_accounts/{id}/bills
• GET/posting_accounts/{id}/payment_methods
• GET/hotels/{id}/availability
• GET/hotels/{id}/availability/room_rates

GENERATING OAUTH KEYS

• Stayntouch Implementations will generate API OAuth keys to GuestLake.
  • client_id
  • client_secret
  • hotel_id
  • API endpoints