Stayntouch PMS [IN PILOT] Stayntouch Guest Messaging Onboarding Via SMS – 10DLC Number Setup
To enable SMS communication, we’ll request a dedicated 10DLC number for your property. This process can take up to 7 business days, as it requires regulatory validation.
To avoid delays, we recommend preparing these details in advance, so we can submit your request as soon as onboarding begins.
TABLE OF CONTENTS
Property Information
To meet carrier requirements, please make sure to have the following information available:
- Entity Type
- Business Vertical
- Country of Tax ID
- Corporate Tax ID (EIN) or VAT ID
Additional Requirements For 10DLC Registration
We’ll also need confirmation of the following for each property:
Support Contact
Please provide an email address and phone number for the hotel that guests can use for inquiries.
Privacy Policy Update
Please provide a link to your privacy policy including the statement: “Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.”
Your online presence is a key part of campaign vetting by carriers. This is the website you provided at the time of your brand registration. Ensure the following are in place:
- Ensure your website has a privacy policy section.
- Ensure your privacy policy clearly states that the phone numbers you collect and the consent you receive will not be shared with third party providers.
- If your privacy policy does mention you share data with third parties, you must make a carve out/exclusion for sharing phone numbers and opt-in consent you collect from your consumers. Please ensure your privacy policy is amended to reflect this before campaign submission.
Note: Consent cannot be passed on to third parties, meaning, consent granted to Bob’s bait shop to send text messages cannot be re-used by Charlie’s car shop. An example of a carve-out is provided below, but please consult your legal advisor to make amendments to your privacy policy reflecting this change: "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
The following step can be skipped if you are not collecting phone numbers via the web forms on your brand website:
For properties working with webforms, please ensure the following are in place:
- If you have a “Contact Us” form on your website that captures phone numbers as a mandatory field, you must add the following disclaimer clearly under the "Contact Us" webform: “By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. Message & data rates may apply. Reply STOP to opt out of further messaging.”
- If you have a “Contact Us” form on your website that captures phone numbers, you can also make it a non-mandatory field. In this case, if a customer voluntarily provides you with a phone number, it is considered as their consent.
Terms & Conditions Update
Please provide a link to your T&Cs confirming guests may receive SMS messages.
Once everything is ready, our implementation team will provide you with a simple online form to complete the request.