"Office Hours" – Profiles & Registration Card Management

This session is a deep dive into optimizing your Guest Cards and Registration processes to balance operational speed with data integrity. We’ll start with the technical essentials: configuring mandatory fields, navigating the nuances of "Adults Only" versus "Main Guest" flows, and making strategic choices—like requiring "Phone" over "Mobile"—to ensure seamless CRS integrations. Beyond the basics, we’ll explore how to leverage underutilized fields for vehicle details or marketing segmentation, and how to maximize high-touch features like profile notes, loyalty wallets, and ID scanning.

Finally, we will tackle the Registration Card debate, weighing the pros and cons of digital versus paper flows. Whether you’re looking to clean up your database with profile merging or streamline your check-in to better protect against chargebacks, this session provides the blueprint. We’ll even touch on legal considerations to help you simplify your terms and conditions, ensuring your team can move faster without leaving the property at risk.

We will take an in-depth look at:

Guest Card Fields: Enabling and choosing what is mandatory
Getting the most out of your profiles
Guest Card Merging
Company/Travel Agent Cards

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