[IN PILOT] Payment Link For Deposit Requests

Payment links for deposit requests allow properties to automatically collect deposits by sending guests a secure payment link via email. The link is generated based on existing deposit rules and sent directly to the guest email on the reservation, reducing manual follow-up and improving conversion.

✈️ Pilot Feature: This functionality must be enabled by our Customer Support team. If you'd like to participate in the pilot, please contact Customer Support.

Key Benefits

Automates deposit collection via secure payment links
Works with existing rate and reservation deposit rules
No dependency on automatic card charging
Full tracking, reporting, and audit visibility

Setup

Under Settings > Financials > Financial Settings > Auto Charge, you’ll find a new Collect deposit via payment link option. When enabled, the PMS will generate and email a payment link to the guest.

This feature works independently of the Auto Charge Deposit With Card On File setting via Settings > Financials > Financial Settings > Auto Charge, and payment links can be enabled even if Auto Charge Deposit With Card On File is not activated.

When Payment Links Are Sent:

Payment links are sent automatically based on your deposit timing configuration:

At Booking: Sent immediately when the reservation is created (valid for 96 hours by default)
Day of Arrival: Sent during End of Day processing on the arrival date
Custom Interval: Sent according to your days in advance setting (for example, 5 days before arrival)

Link Behavior:

Payment links expire automatically when guests check in. Links sent for same-day arrivals remain active until check-in occurs.

Activity Tracking:

The reservation Activity Log captures all payment link activity, including when links were sent, their validity period, and status updates.