How To Reset Two-Factor Authentication (2FA)

This guide explains how to reset a user’s two-factor authentication method from email-based authentication to any standard RFC-6238 compliant authenticator app.
*Authenticator app can be downloaded from any App Store. Please note, standard reputable authenticator apps will not ask you for any payment to use the service. Ensure you are downloading from a legitimate source.

Prerequisites

You must have the appropriate administrative permissions to reset Multi-Factor Authentication (MFA).

Steps

1. Assign MFA Reset Permission: Ensure your user account has the Reset MFA permission enabled from Settings > Hotel & Staff > Permissions.

2. Access User Setup

Navigate to Settings > Hotel & Staff > User Setup.
Locate the user whose two-factor settings need to be reset.
Click RESET next to the user’s two-factor settings.

3. User Re-Enrollment

The next time the user logs in, they will be prompted to set up two-factor authentication again.
The user can then configure any standard RFC-6238 compliant authenticator app as their new 2FA method.

Result

The user’s previous email-based 2FA is removed, and the authenticator is set up during the next login.