Stayntouch PMS Configure Rooms
To configure rooms, navigate to Settings > Rooms > Rooms.
Click the green + ADD NEW button at the top of the screen to add a new room number.
Enter the room number in the NUMBER field. As a tip, room numbers appear alphanumerically in all PMS screens, so if you have more than ten floors in your building, you may wish to enter a leading zero on single digit floor room numbers so that they appear in order.
MAX OCCUPANCY is not a required field and refers to the total number of people that can occupy a room. If you have already entered this field in the room type settings, and this room matches that setting, feel free to leave it blank.
Select the floor by clicking on the SELECT FLOOR dropdown in the form. This is not a required field, so you can skip it, but assigning your rooms to floors will make it easier for your front office and housekeeping teams down the line.
Choose a floor from the ones you have preconfigured to move forward.
Choose the room type by clicking the SELECT ROOM TYPE dropdown in the form.
The options shown are the ones you have already configured in the room types section. Select the appropriate one to move forward.
If you've already set up housekeeping sections, proceed to the HOUSEKEEPING SECTION dropdown to choose the relevant option. Since not all hotels utilize the housekeeping sections feature, this field is optional, and you can skip this step.
The SUITE DOOR checkbox is only relevant for Saflok key integrations where the property has multi-room suites and requires the door key to open multiple doors. Most hotels will not find this relevant and can skip this.
If your rooms within the same room type are very unique, you may wish to upload an image here of the specific room by clicking the orange CHOOSE FILE button. This image will display when the room is being upsold to guests. If you do not upload an image here, it will ultimately default to the room type image. For room images, we suggest JPEG format, sized at 905 pixels wide by 540 pixels tall, ideally under 200K, and 300 dpi.
Many hotels will not have this next field enabled. The ROOM LOCATION/INSTRUCTIONS field is specifically used to display directions to the room for the guest when they are self checking in via Stayntouch Guest Kiosk. If you wish to use Stayntouch Guest Kiosk and do not have it enabled, please contact Customer Support.
You'll find Room Features displayed at the top on the right side of the screen, provided they have been set up. While these fields are optional and many rooms might not have any selections, choosing the relevant features can greatly assist your team in efficiently assigning rooms to fulfill specific guest requests.
Below Room Features, you will find Room Likes. Selecting the appropriate checkbox, when relevant, is similarly helpful for your team for distinguishing your rooms from one another, assigning rooms, and accommodating guest requests. Low floor or high floor, the room's positioning to the elevator, and smoking or non-smoking are preconfigured options that will display when enabled in the likes configuration. In this example, we have not enabled smoking likes, so they do not show for selection. You may also see any custom likes you have configured below.
Room Likes sections have a Clear Selection option to the top right if you wish to unselect all boxes that have been checked.
When you are done, click the green SAVE CHANGES button at the bottom of the screen to save the room settings.
To edit an existing room, click on the room number.
Make any changes you wish, and then click the green SAVE CHANGES button at the bottom.
Now, let's review how to mark rooms as connecting to one another. These are different than multi-room suites made up of component rooms that are sold as a combined unit.
In the Room Features section, check the Connecting option if you have one configured there. If not, you may wish to add it so your operations team can easily filter a list of rooms to show only rooms that are connecting.
From CONNECTING ROOMS, click the Select dropdown.
In the dropdown menu, check the box next to the connecting room. If a room connects to more than one room, you may select more than one.
Close the menu by clicking on the dropdown area.
At the bottom of the screen, click the green SAVE CHANGES button.
Then, click on the connecting room to edit that one, as well.
Apply the connecting room option, selecting the room you just otherwise configured, and select Connecting in your Room Features if applicable.
Then, click the green SAVE CHANGES button at the bottom.
If you wish to delete a room, it must not have been used before, cannot be assigned to a future reservation, or have any out of order, out of service, or out of inventory statuses. To delete, press the red X to the right side of the screen.
When exploring the Rooms section, you might encounter numerous pages of rooms, especially if your property is extensive. To simplify navigation, consider using the Filter by room type dropdown, which will refine the results displayed on your screen.
You can also type a number into the search bar to filter results.
In the top right corner, you can view the number of rooms you have licensed for your hotel. Once you have reached the number of rooms you have licensed, you will be unable to add more rooms. Should your property need more rooms, please reach out to our Customer Support or Sales Team to discuss adding more rooms to your license.
