Applies to:          Stayntouch PMS          

Sojern CRM

VenueLytics by Sojern provides a Guest Experience Solution (GES) that is composed of three products:

• AI Concierge to communicate with guests using AI and two-way guest messaging
• Reputation Manager & Guest Relations Management – To increase hotels' NPS scores by supporting both online and in-stay reviews and surveys
• Guest Marketing Suite – A CRM solution for hotels using email, SMS/WhatsApp marketing along with personalized targeting for upsell and ancillary revenue

This integration can be used globally.

Supported Features:

• Fetch hotel data, such as rooms, rates, reservation details, and guest data.

WEBHOOK USAGE

• Production Endpoint: https://pms-int.venuelytics.com/pms-integration/stayntouch/reservation
• New Reservation
• Edit Reservation
• Cancel Reservation
• No Show
• Check-Out
• Reverse Check-Out
• Check-In Success
• Reverse Check-In
• Room Move

API USAGE

• GET/rooms/{id}
• GET/rates/{id}
• GET/reservations/{id}
• POST/reservations
• POST/reservations/{id}/check_in
• POST/reservations/{id}/check_out
• POST/reservations/{id}/cancel

GENERATING OAUTH KEYS

• Implementations/CSM will generate API OAuth keys.
• Once credentials are generated, Stayntouch will send them to Sojern.
  • client_id
  • client_secret
  • hotel_id