Configure Stayntouch Guest Mobility Check-Out Settings

To configure Stayntouch Guest Mobility check-out settings, navigate to Settings > Guest Mobility > Check Out.

In the Guest Mobility section, click on "Check Out."

On the day of check-out, the system can send the dynamic check-out email at two different times on weekdays.

On the day of check-out the system can send the dynamic check-out email at two different times during the week day.

This can also include the late check-out email if this is set up for your property.

It is also possible to set up two different times to send the email on weekends.

Use the dropdown options to specify the time.

Use the drop down to specify the time.

There is an option to only send this email to reservations that have a credit card on file. However, this does not need to be enabled. If there is a customer with an open balance without a credit card on file, we will ask for a credit card to settle the bill.

If you want to receive emails when someone has done a web check-out, you can enable WEB CHECK-OUT STAFF ALERT.

If you would like to receive emails when someone has done a web check-out this toggle can be enabled.

You can choose between All or Only when check-out is NOT successful and enter the email addresses that should receive the emails.

You can choose between "all" or "Only when check out is NOT successful" and fill in the email address you want to receive the emails on.

If someone has purchased a late check-out, and your housekeeping team does not work with mobile task sheets, it would be a good idea to add housekeeping's email address, so they know when someone has purchased this.

If someone has purchased a late checkout and your housekeeping does not work with mobile task sheets, it would be a good idea to add housekeeping's email address so they know when someone has purchased this.

If a direct URL is needed for a web check-out, this can be created here.

If a direct URL is needed for a web check out, this can be created here.

If there are items in the room that the customer can add to the bill themselves (such as items from the minibar), GUEST CHARGES can be enabled.

If there are items in the room that the customer can add to the bill themselves (such as items from the minibar) "guest charges" can be enabled.

Once enabled, the items you want the customer to be able to select can be dragged and dropped from AVAILABLE ITEMS to ALLOWED ITEMS, so the customer can see these options.

Once enabled the items you want the customer to be able to select can be dragged and dropped from "available items" to "allowed" so the customer can see these options.

Upon check-out, bill 1 always gets emailed to the guest. The other routed bills do not. If you want those invoices to be emailed to the company or travel agent, the A/R AUTO EMAIL INVOICE toggle can be enabled. It is not recommend to enable this, as they prefer to receive a monthly statement rather then separate invoices.

Upon check-out bill 1 always gets emailed to the guest. The other routed bills do not. If you want those invoices to be emailed to the company or Travel Agent, this toggle here can be enabled. It is not recommend to enable this as they prefer to receive a monthly statement rather then separate invoices.

Click SAVE CHANGES to apply the modifications.

Click on "SAVE CHANGES" to apply the modifications.

If you want to send yourself a check-out email to test the check-out flow, you can click SEND CHECK-OUT EMAIL at the top of the screen.

If you want to send yourself a check-out email to test the check out flow you can use the "send checkout email" at the top.

If you have a test reservation in check-out status with an email address, it will show here for you to select, and then you can send yourself the email.

If you have a test reservation in check out status with an email address it will show here for you to select and then you can send yourself the email.