Stayntouch PMS Configure Stayntouch Guest Mobility Check-Out Settings
To configure Stayntouch Guest Mobility check-out settings, navigate to Settings > Guest Mobility > Check-Out.
On the day of check-out, the system can send the dynamic check-out email at two different times during weekdays.
This can also include the late check-out email if this is set up for your property.
It is also possible to set up two different times to send the email on weekends.
Use the drop down to specify the time.
Select Only if Reservation is CC guaranteed to only send a check-out email to reservations that have a credit card on file. However, this does not need to be enabled; if there is a customer without a credit card on file that has an open balance, we will ask for a credit card to settle the bill.
If you would like to receive emails when someone has completed a web check-out, the WEB CHECK-OUT STAFF ALERT toggle can be enabled.
You can choose between All or Only when check out is NOT successful and fill in the email address to which you want to receive the emails.
If someone has purchased a late check-out, and your housekeeping does not work with mobile task sheets, it would be a good idea to add housekeeping's email address, so they know when someone has purchased this.
If a direct URL is required for a web check-out, this can be created under WEB CHECK-OUT URL.
If there are items in the room that the customer can add to the bill themselves (such as items from the minibar), GUEST CHARGES can be enabled.
Once enabled, the items you want the customer to be able to select can be dragged and dropped from AVAILABLE ITEMS to ALLOWED ITEMS, so the customer can see these options.
Upon check-out, bill 1 always gets emailed to the guest. The other routed bills do not. If you want those invoices to be emailed to a company or travel agent, the A/R AUTO EMAIL INVOICE toggle can be enabled. It is not recommended to enable this toggle, as companies and travel agents prefer to receive a monthly statement, rather than separate invoices.
Click SAVE CHANGES to apply the modifications.
If you want to send yourself a check-out email to test the check-out flow, you can use the SEND CHECK-OUT EMAIL at the top of the screen.
If you have a test reservation in check-out status with an email address, it will show here for you to select, and then you can send yourself the email.
