Applies to:

Stayntouch PMS

Configure Stayntouch Guest Mobility Check-In Settings

To configure Stayntouch Guest Mobility check-in settings, navigate to Settings > Guest Mobility > Check In.

In settings, click on "Guest Mobility."

Select "Check In" from the Guest Mobility options.

Enable SEND EMAIL CHECK-IN ALERT.

Toggle the switch to enable "Send Email Check In Alert."

Click the SEND EMAIL TO GUESTS ON DAY BEFORE ARRIVAL dropdown to set the time for sending emails to guests the day before arrival.

Click the dropdown to set the time for sending emails to guests the day before arrival.

Click the SEND EMAIL TO GUESTS ON DAY OF ARRIVAL dropdown to set the time for sending emails to guests on the day of arrival.

Click the dropdown to set the time for sending emails to guests on the day of arrival.

You can also enable PRE-CHECK-IN ONLY.

In the Guest Checkin Setup, toggle the "Pre-Check In Only" switch to on.

Under CHECK-IN ACTION, the SENT TO QUEUE option will mean that once a guest has completed online check-in, the reservation will move to the QUEUED tile, and the front desk will have to manually check-in the reservation.

When selecting the "Sent to Queue" option under Check In Action it means that once a guest has done the online check-in, the reservation will move to the queue tile and the front desk will have to manually check-in the reservation.

The AUTO CHECK-IN option will allow the system to auto check-in the reservation after the guest has completed mobile check-in (depending on their ETA, if a room is available, and if a valid credit card is on file).

When choosing "Auto Check In" under Check In Actions the system will auto check-in the reservation after the guest has completed the mobile check-in (depending on their ETA, if a room is available, and if a valid cc is on file).

None does not work for mobile check-in; please select either SENT TO QUEUE or AUTO CHECK-IN.

None does not work for mobile check-in, please make sure you select "sent to queue" or "auto check-in".

Our recommendation would be to use AUTO CHECK-IN.

Our recommendation would be to use "auto check-in".

The START AUTO CHECK-IN FROM time will let the PMS know when to start checking in guests in based on the ETA they have provided.

The "start auto check-in time" will let the PMS know when it is allowed to start check-in guests in based on the ETA they have provided.

The STOP AUTO CHECK-IN AT time is the end time for which the system is allowed to check in guests. If you do not have a night auditor, you might want this to stop at 11pm, for example.

The "stop auto check-in time" is the end time to which the system is allowed to check-in guests. If you do not have a night auditor you might want this to stop at 11pm for example.

The XX MINUTES PRIOR TO ARRIVAL TIME (ETA) indicates the number of minutes before the customer-provided ETA the system is allowed to start looking for an available room and potentially check in the reservation. We recommend this be at least 2 hours beforehand, as the guest will still have time to check their emails.

The "xx minutes prior to arrival time" indicates how many minutes before the customers provided ETA the system is allowed to start looking for an available room and potentially check in the reservation. We recommend this to be at least 2 hours beforehand as the guest will still have time to check their emails.

You can also enable LIMIT ARRIVAL TIMES BASED ON HOTEL'S LOCAL TIME.

Toggle the option to limit arrival times based on the hotel's local time.

A number needs to be entered for the MAXIMUM NUMBER OF WEB CHECK-INS PER DAY. We recommend this be a high number, so all guests can get the opportunity to check in online.

A number needs to be filled in for the max number of web check-ins per day, we recommend this to be a high number so all guests can get the opportunity to check-in online.

If your property has a mobile app you work with (such as mobile keys), you can inform the guest of this once they have completed the pre-check-in. This can also have links to the App Store and Google Play Store for customers to download the app already.

If your property has a mobile app you work with (such as for example for mobile keys), it is possible to inform the guest of this already once they have completed the pre check-in. This can also already have links to the app store and google play store for customers to download the app already.

If your property does not have an app, this can stay disabled.

If your property does not have an app this can stay disabled.

Enable ASK GUEST ADDRESS DETAILS if you want to collect these details.

Toggle on the switch to ask for guest address details if you would like to collect these details.

You can also request information of the other guests on the reservation by enabling ASK ADDITIONAL GUEST DETAILS; however, this has to be set up with an installer.

It is possible to request information of the other guests on the reservation, this has to be set up with an installer.

It is also possible to mark these as mandatory by enabling ADDITIONAL GUEST DETAILS ARE MANDATORY.

It is also possible to mark these as mandatory.

Toggle on PROMPT FOR GUEST'S BIRTHDATE if you want to collect these details. This information can be marked as mandatory, as well.

Toggle on 'prompt for guest birthdate' if you would like to collect these details. This information can be marked as mandatory as well.

For auto check-in to work, you have to enable PROMPT FOR GUEST'S CC, to ensure there will always be a correct and valid credit card on file.

In order for auto check-in to work, we have to enable "prompt for guest cc", this way there will always be a correct and valid cc on file.

If your property works with loyalty programs, this information can also be requested during mobile check-in by enabling ADD LOYALTY PROGRAMS.

If your property wants to receive an email when a web check-in has occurred, you can enable WEB CHECK-IN STAFF ALERT.

If your property would like to receive an email when a web check-in has happened, this toggle can be enabled.

Emails can be either for all check-ins, or only for those guests that did not complete their mobile check-in.

The emails can be either for all check-ins, or only for those guests that did not complete their mobile check-in.

If you do not want to receive any email alerts, WEB CHECK-IN STAFF ALERT can be left off.

If you do not want to receive any email alerts this can be left off.

When working with a direct URL (which is covered in another article), the customer will have to provide their last name as well as a second authentication factor. We recommend guests can fill in either their confirmation number or their departure date.

When working with a direct url (which will be covered in an additional video) the customer will have to provide their last name as well as a second authentication factor. We recommend that guests can fill in either their confirmation number or their departure date.

If your property works with deposit rules, the system can ensure the deposit is collected during check-in if this was not done before by enabling ENFORCE DEPOSIT.

If your property works with deposit rules the system can ensure that the deposit is collected during check-in if this was not done before.

If your property works with ID scanning, you can choose to show a link to WhatsApp, where customers can send their ID photo. This will go to the phone number set up in Hotel & Staff and needs to be a mobile number.

If your property works with ID scanning it would be possible to show a link to whatsapp where customers can send their ID photo. This will go to the phone number set up in Hotel & Staff and needs to be a mobile number.

Click SAVE CHANGES to apply the modifications.

Click the "Save Changes" button to apply the modifications.