Room Upsell Settings

Modified on: Thu, 18 Sep, 2025 at 12:38 PM

Applies to:          Stayntouch PMS          

Room Upsell Settings


To configure room upsell settings, navigate to Settings > Promos & Upsell > Upsell Rooms.


Click on "Promos & Upsell" in the navigation bar.


Select "Upsell Rooms" from the options.


In the TARGET field, enter the target amount. This will show on the dashboard. A minimum number of rooms is required, but it is informational only.


In the form, enter the target amount in the "Target" field. This will show on the dashboard. A minimum number of rooms is required but it is information only.


Enter the number of rooms in the ROOMS field.


Enter the number of rooms in the "Rooms" field.


Select Upsell 1 Night Stays Only (All Room Types) if you only want to offer upgrades to one-night stays.


Check the option "Upsell 1 Night Stays Only" if you only want to offer upgrades to 1 night stays.


Under Daily Upsell Targets, select the Force Upsell option. This will make the upsell options show for every check-in.


In the Daily Upsell Setup, check the "Force Upsell" option. This will make the upsell options show for every checkin.


Decide which room types you want to allow to upgrade to a next level.


Decide which room types you want to allow to "upgrade to a next level".



From Daily Upsell Room Level Targets, you can decide if you want to offer upsells only to today's arrivals or also to tomorrow's arrivals (online check-in can be activated for 24 hours before arrival).


In the Daily Upsell Room Level Targets, you decide if you want to offer upsells only to todays arrivals or also to tomorrows arrivals ("On line checkin" can be activated for 24 hours before arrival!).


In the Day of Arrival section, enable UPSELL ROOMS to upsell rooms on the day of arrival.


In the Daily Upsell Setup, toggle the switch to enable upsell rooms for the Day of Arrival.


Enter a value you want to offer in case a guest goes from level 1 to 2 or from 2 to 3 or from 1 to 3.


Enter a value you want to offer in case a guest goes from level 1 to 2 or from 2 to 3 or from 1 to 3.




Select a charge code to post the additional charge to. Create an upsell CHARGE CODE to have information about the extra revenue generated by this in your reports.


Select a chargecode to post the additional charge to. Create an UPSELL charge code to have information about the extra revenue generated by this in your reports.



If there is a room type that you want to be excluded from offering upsells to, you can add this room type under LIMIT UPSELL OFFERS FOR FOLLOWING ROOM TYPES BY MAX LOS and make the allowed Length of Stay zero.


Choose a room type from the dropdown menu.


Click the ADD ROOM TYPE button to add the selected room type.


Click the "Add Room Type" button to add the selected room type.


Click SAVE CHANGES to apply your modifications.


Click the "Save Changes" button in the Daily Upsell Setup form.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.