Stayntouch PMS Adding Likes
When a guest makes a specific request that impacts their room assignment, the likes feature is very helpful.
First, navigate into the stay card. The guest card is the black section at the top.
Click on or drag down the tab in the center at the top of the stay card to expand the guest card.
Click on the Likes tab.
This is where you can select preferences, such as room features, floor preferences, elevator preferences, cleaning preferences, etc. These will vary depending on what your property has set up in the back end settings.
Preferences selected here will stay attached to the guest card so they carry over to other future reservations for the guest, unless they are unselected.
As an example, let's pretend this guest has requested a room that is near the stairwell. To add that preference to the guest card, simply select the checkbox next to it.
Now that the checkbox displays selected in orange, when it comes time to assign a room, the system will, by default, look for a room that is near the stairwell.
Collapse the guest card by clicking on the black tab that now appears at the bottom of the screen, or drag it up and drop it.
When it comes to the room assignment process, Stayntouch PMS will take these likes into account when it attempts to assign a room. If you click into the room from the stay card, you may notice that Stayntouch doesn't return any rooms. This may be because of the likes you have set for the guest. Perhaps no rooms of this room type meet those selections, or none are ready to check into.
If you select the filter button, indicated by the funnel icon, you will see that we have the guest's likes and preferences automatically selected. In this example, Near Stairwell is selected because we selected it on the guest card.
If we unselect it, we can see that we have rooms ready to check into within this room type that are not near the stairwell. Now you'll be able to assign the guest a room; it just won't meet the guest's preferences. This gives you the opportunity to have a conversation with the guest about their preferences to determine if they'd rather wait or move to another room type for a room with those features or go with an available room that may not have those features.
If being near the stairwell is important, we can look to see if any other room types have rooms ready that meet this preference by changing the room type via the dropdown.
Here, we can see this other room type does have a room that is ready that is near the stairwell. In this instance, you may consider checking availability to see if you can accommodate an upgrade for the guest.
If not, we could also check to see if there are rooms that meet the preference criteria that are not displaying as available in the original room type.
It's possible there are rooms that are near the stairwell but that are dirty, are still occupied by a due out, are pre-assigned to another guest, or clean but not inspected. We can check those scenarios by selecting these checkboxes.
In this example, that is not the case since no rooms appear.
When you use the auto-assign functionality in the PMS, or when a room is assigned by Stayntouch Guest Kiosk or Stayntouch Guest Mobility, Stayntouch will take likes set on the guest card into account.
