Duplicate Profile Report [IN PILOT]

We’re excited to introduce a new Duplicate Profile Report, designed to help identify duplicate guest profiles. The Duplicate Profile Report can be run from Reports > New Report.

Note: This report uses our new reporting tool, so you’ll notice a different layout and user experience compared to our existing PMS reports. It’s designed to deliver faster access to data and greater flexibility. Over time, we’ll continue rolling out more reports using this updated format.

When you run the report, the top of the report allows you to search by a specific name according to the following criteria:

Name Search: Choose from Equal to, Not equal to, Contains, Does not contain, Starts with, Does not start with, Ends with, Does not end with, Like, Not like, Matches RegExp, or Does not match RegExp.
Has Reservation: Choose from Yes or No.
Confidence: Choose a percent confidence interval. Confidence is based off an algorithm created to give a percentage of confidence that the two guest profiles belong to the same guest.

Guest profiles will then be grouped accordingly:

Cluster ID
Guest ID
First Name
Last Name
Email
Phone
Street 1
City
State
Postal Code
Confidence
Has Reservation