Applies to:          Stayntouch PMS          

[IN PILOT] Grab & Go Functionality

TABLE OF CONTENTS

• Allow Credit Card Charges Via Grab & Go
• House Account Mapping For Grab & Go Workstations
• Detailed Bill Format Made Easy for Walk-In Guests
• Smarter Item Handling & Reliable Payments

Allow Credit Card Charges Via Grab & Go

You can now extend Grab & Go functionality to non-guests by leveraging the passerby feature. This enhancement enables the collection and processing of credit card payments from walk-in customers, with all charges and payments automatically routed to a designated house account.

Key Benefits:

• Credit card payments from non-guests are now fully supported at Grab & Go workstations.
• Items and payments are seamlessly posted to the assigned house account for easy reconciliation.
• This new workflow helps increase incremental revenue by allowing non-guest purchases without requiring a reservation or room charge.
  
   

To enable this feature, ensure the Activate Passerby Account Type setting is enabled by a Stayntouch Admin user (please contact Customer Support), and a house account is mapped to the appropriate workstation.

Grab & Go Process

Passerby guests can utilize Stayntouch Guest Kiosk to make non-guest purchases via credit card. Guests can simply click the GRAB & GO tile on the kiosk, click PAY NOW, select items to add to their bill, and complete their purchase by clicking PAY NOW.

The guest will then be prompted to swipe their credit card at the terminal.

If the guest would like to collect their invoice, they can click the PLEASE COLLECT INVOICE AT RECEPTION IF NEEDED button.

Hotel staff can then go to Front Desk > Accounts and open the Grab & Go account. From there, go to the Transactions tab and click the blue invoice button for the appropriate passerby guest to print the invoice.

Please note, under the Charge Description column, the workstation name will display, so you’ll want to name the workstation something such as “Grab & Go” or “Lobby Shop”.

House Account Mapping For Grab & Go Workstations

Grab & Go users can now map a house account directly to a workstation, allowing credit card payments to be collected and routed to a designated passerby account.  

To use this feature, the Activate Passerby Account Type setting must be enabled by a Stayntouch Admin user. If you are interested in this feature, please contact Customer Support. Once enabled, a new field will display next to the Grab & Go option from Settings > Kiosk > Workstation allowing users to enter a house account number. The entered account number is validated automatically, and upon successful validation, the house account name is displayed for confirmation.

Please note, Grab & Go passerby accounts can be created from Front Desk > Accounts > + ADD NEW by selecting PASSERBY as the account type.

This enhancement simplifies payment routing and improves transaction tracking for ad-hoc or walk-in customers.

Detailed Bill Format Made Easy for Walk-In Guests

Better Invoices for Passerby Accounts

• NEW: Detailed Bill – Items format now available for passerby (walk-in) and interface accounts
• Why it matters: You can now provide detailed receipts showing complete item descriptions for these guest bills 
• Perfect for: Point of Sale transactions and walk-in guests who need detailed documentation
• Set as: Default format for these account types, but you can still choose other formats if needed

Smarter Item Handling & Reliable Payments

The passerby functionality now offers a smoother, more reliable payment experience. Core payment processing has been verified end-to-end using an EMV device, confirming accurate transaction amounts and ensuring that all payment logs record correctly for full traceability.

Additionally, to maintain accurate calculations and prevent configuration conflicts, Grab & Go now automatically excludes certain items based on their setup:

• Items with a linked service fee

• Items that use a tax charge code with a POST TYPE of STAY

From Settings > Kiosk > Grab & Go > Items, these excluded items will be clearly labeled and will not appear on the kiosk. This ensures only supported items are available for selection and check-out, reducing errors and simplifying management for hotel staff.

Configuration Guidance

Until broader support is introduced, hotel teams should:

• Avoid assigning service fees to Grab & Go items.

• Avoid using tax charge codes with a POST TYPE of STAY for these items.

This ensures consistent behavior across hotel, kiosk, and passerby payment flows.