Arrival Report

OVERVIEW

The Arrival Report records arriving guests by date range. It shows all reserved or due in reservations (or cancelled reservations when the Include Cancelled checkbox has been selected) that arrived/are scheduled to arrive on a date within the selected date range.

Furthermore, staff members can generate a report that shows all arrivals that have made a comment during the Stayntouch Guest Mobility and Stayntouch Guest Kiosk check-in process and can organize guests by arrival date and estimated arrival time.

You can access a guest stay card by clicking on a reservation from the report screen. You can then return to the report from the stay card by clicking a back button.

Special Indicators

Guests that have at least one prior stay will be shown with a repeat guest indicator.
VIP guests are clearly indicated on the report.
Component rooms of a suite reservation display on the report.
The number of guests in a room and additional guest names display on the report.

REPORT FILTERS

DATE RANGE (FROM/TO)	Select a date range. Can be run for one single day; defaults to the current date (hotel business date).
TIME RANGE (FROM/TO)	Select a time range.
OPTION(S)	Choose from the following: Due In Arrivals: Shows arrivals that are due in Due Out Departures: Shows departures that are due out Incl Guest Notes: Shows guest card notes Incl Res. Notes: Shows reservation notes Include Actions: Shows all reservation actions (icon, due date, due time, assigned to, and action notes) Include Cancelled: Shows cancelled reservations Include No Show: Shows no show reservations Show Guests: Shows guest reservations VIP Only: Shows VIP guests only
COMPANY/TA/GROUP	Option to show a Company, Travel Agent, or Group on the report if any of the reservations have a Company/Travel Agent attached or belong to a Group.
GUARANTEE TYPE(S)	Choose from Select All or other individual guarantee types.
SORT BY	Choose from Room, Name, Date, Company, Rate Code, or Room Type.

REPORT OUTPUT

The Arrival Report can be printed, and it will appear in the Reports Inbox as pictured below. You will see the following fields on the report:

TOTAL ARRIVAL ROOMS: Total number of rooms with arrivals
ADR: Average daily rate
ROOM: Room number
GUEST: Guest name, confirmation number, guest details, guest notes, etc.
ARRIVAL: Arrival date and time
DEPARTURE: Departure date and time
TONIGHT’S RATE: Room type, rate, add-ons, payment method
BALANCE: Balance due

REPORTS INBOX

PRINT REPORT