Applies to:          Stayntouch PMS          

Hide Confirmation Number Until Payment Method Is Chosen

TABLE OF CONTENTS

• WHY USE THIS FEATURE?
• HOW TO ACTIVATE THE FEATURE
  • Step-by-Step:
• HOW IT WORKS
  • When the Setting is OFF (Default Behavior)
  • When the Setting is ON

Ensure Payment In Place Before Confirming Reservations

WHY USE THIS FEATURE?

The “Hide Confirmation Number Until Payment Method Is Chosen” setting gives hotels greater control over when confirmation numbers are shown to staff and guests during the reservation process. This enhances payment compliance and reduces the chance of unguaranteed bookings.

• Enforces Accountability: Prevents users from bypassing payment method selection by withholding the confirmation number until the reservation is financially secured.
• Reduces Operational Risk: Helps ensure that every confirmed reservation has a valid payment method attached before finalizing.

HOW TO ACTIVATE THE FEATURE

This setting is easily configurable from the the menu under Settings:

Step-by-Step:

1. Navigate to Settings > Reservations > Reservation Settings. 
2. Toggle ON the option DISPLAY CONFIRMATION NUMBER ONLY AFTER PAYMENT.
   • IF YOU DO NOT SEE THE TOGGLE, PLEASE CONTACT CUSTOMER SUPPORT TO ACTIVATE.

HOW IT WORKS

When the Setting is OFF (Default Behavior)

• Confirmation number is generated and displayed immediately during reservation creation, even before selecting a payment method. 

When the Setting is ON

• Confirmation number will be hidden during the reservation entry process.
• It will only appear:
  • After a payment method is selected, and
  • The user clicks CONTINUE to confirm the reservation.
• The confirmation number will then show on the Reservation Confirmation screen.