Applies to:

Stayntouch PMS

Managing & Updating Room Statuses & Service Statuses

To manage and update room statuses and service statuses, navigate to Housekeeping > Room Status.

Click on the menu icon at the top left of the dashboard.

Then click the "Housekeeping" option in the navigation bar.

Select "Room Status" from the Housekeeping dropdown menu.

From the list of rooms, you can select the individual room number you'd like to update.

From the list of rooms you can select the individual room number you'd like to update.

Once you've selected the room, click the purple pencil icon to update the room's status.

Once you've selected the room, click on the purple pencil icon in order to update the room's status.

In the room status popup, select the status you'd like to update the room to.

Click the CONFIRM button in the room status popup to save your update.

Click the 'Confirm' button in the room status popup to save your update.

Notice the room status for room 210 has been updated to CLEAN.

Notice the room status for room 210 has been updated to 'Clean'.

The colors of each room indicate the current status, with red being Dirty and green being Clean. For properties using the additional Inspected status, this will be green also. Should a property be using Inspected status and also limit check-ins to Inspected rooms only, then Clean rooms will show in orange as shown here.

The colors of each room indicate the current status with red being dirty and green being clean. For properties using the additional "inspected" status this will be green also. Should a property be using inspected status and also limit check ins to inspected rooms only, then clean rooms will show in orange as shown here.

We will now select multiple rooms be updated at the same time.

Clicking the purple pencil icon will allow you to update the status of all of the selected rooms at once. If your property has more than one page of rooms listed, this should be done page by page.

Clicking on the purple pencil icon will allow you to update the status of all of the selected rooms at once. If your property has more than one page of rooms listed, this should be done page by page.

Please note, your specific hotel configuration may not include a Pickup or Inspected status.

Note that your specific hotel configuration may not include a 'pickup' or 'inspected' status.

Click on the CONFIRM button to apply the changes.

Click on the 'Confirm' button to apply the changes.

To make bulk status updates, you can click the checkbox to the left of the search bar.

In order to do bulk status updates, you can click on the checkbox to the left of the search bar.

If you're looking for a specific room and don't want to scroll through the list, you can type that room number into the search bar.

Again, clicking the purple pencil button will allow you to update that specific room's status.

Again, clicking on the purple pencil will allow you to update that specific room's status.

Click the X icon in the search bar to take you back to the full room list.

Click the purple pencil button to access the status popup window.

Click on the purple pencil to access the status popup.

Select SERVICE STATUS to see the additional options within the popup window.

Select 'Service Status' to see the additional options within the pop-up.

From the dropdown menu, you can select the service status you'd like to apply to the room or rooms you've selected.

From the drop down menu, you can select the service status you'd like to apply to the room or rooms which you've selected.

You'll then select a date range to which the service status will be applied. This can be just one day or several days at a time.

You'll then select a date range that the service status will be applied to. This can be just one day or several days at a time.

The FROM and TO dates must be selected separately.

The from and too dates must be selected separately.

Scrolling down, you'll have the option to select a ROOM RETURN STATUS for when the room becomes available again.

Scrolling down, you'll have the option to select a return status for when the room becomes available again.

You'll also be able to select from a list of pre-configured reasons for why the room is being placed in that particular service status. Pre-configured reasons are populated by your property Hotel Admin.

You'll also be able to select from a list of pre-set reasons for why the room is being placed in that particular service status. Preset reasons are populated by your property Hotel Admin.

Lastly, you'll have the chance to make any additional notes in the COMMENTS section.

Lastly, you'll have the chance to make any additional notes in the Comments section.

Click the UPDATE button to save the changes made to the service status.

Click the 'Update' button to save the changes made to the service status.

When you return to the list view, you'll see the dates of the service status listed on the right side of the screen.

To bring rooms back into service manually, select those rooms that you'd like to update.

Again, click the purple pencil button to bring up the status popup window.

Again, click on the purple pencil to bring up the status popup.

Navigate to SERVICE STATUS.

Navigate to Service Status

Enter the dates you'd like to bring the rooms back into service.

Enter the dates you'd like to bring the rooms back into service over.

Again, select the FROM and TO dates separately.

Again, selecting the from and too dates separately.

If you had not selected the full range of dates that were out of order, the system would only return the room to service for the first night. It is very important to remember to ensure you are selecting the dates needed during this step.

If we had not selected the full range of dates which were out of order, the system would only return the room to service for the first night. It is very important to remember to ensure you are selecting the dates needed during this step.

Click the UPDATE button to save the changes to the service status.

Click the 'Update' button to save the changes to the service status.