"Office Hours" – Let’s Talk OTA Reservations!

Modified on: Thu, 3 Apr, 2025 at 4:05 PM

Applies to:          Stayntouch PMS          

"Office Hours" – Let’s Talk OTA Reservations!



We understand that managing OTA reservations can be tricky, so this month, we’re here to simplify it with:

  • Ensure CRS reservations have correct payment details (Company/Travel Agent cards—resources available!)
  • Virtual card handling & best practices (Smooth payment processing)
  • Tips for posting payments at the right time—before check-out, at check-out, or pre-check-in (avoid rounding errors!)
  • Smart use of card notes & alerts (e.g., auto-reminders for incidentals or perks like "Mr. & Mrs. Smith get a bottle of wine on arrival!")
  • Making amenity requests smoother with default actions & add-ons
  • Preparing for success by reviewing notes & arrivals reports ahead of time
  • Commissions module overview for tracking those reservation statements (let us know if you’d like a deep dive next time!)


To attend future "Office Hours", follow our Announcements page to receive email updates for future announcements regarding "Office Hours" and other important updates.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.