"Office Hours" – Let’s Talk OTA Reservations!

We understand that managing OTA reservations can be tricky, so this month, we’re here to simplify it with:

Ensure CRS reservations have correct payment details (Company/Travel Agent cards—resources available!)
Virtual card handling & best practices (Smooth payment processing)
Tips for posting payments at the right time—before check-out, at check-out, or pre-check-in (avoid rounding errors!)
Smart use of card notes & alerts (e.g., auto-reminders for incidentals or perks like "Mr. & Mrs. Smith get a bottle of wine on arrival!")
Making amenity requests smoother with default actions & add-ons
Preparing for success by reviewing notes & arrivals reports ahead of time
Commissions module overview for tracking those reservation statements (let us know if you’d like a deep dive next time!)

To attend future "Office Hours", follow our Announcements page to receive email updates for future announcements regarding "Office Hours" and other important updates.