Order & Pay by Fetch

Order & Pay by Fetch is an application that allows guests to take control of their dining/room service experience with QR code-based ordering and payment. The hotel guests can pay with card, Apple/Google Pay, or charge to their room.

This integration can be used globally.

Main Advantages:

Boost Efficiency: Reduce staff workload and table wait times.
Save Costs: Lower overhead by minimising manual processes.
Drive Revenue: Upsell through digital menus and personalized promos.
Gain Insights: Track guest trends, refine menus, and optimize operations.

Supported Functionalities:

The posting of sales transactions to the guest’s room.

Functionalities Not Supported:

Discounts or rebates are not supported in this first phase of the integration. Non-residential/passerby revenue is not supported.

WEBHOOK USAGE

No webhooks are in use.

API USAGE

GET/hotels/{id}/charge_codes
GET /reservations – With query parameter last_name, room, and hotel_id
POST/reservations/{id}/transactions

GENERATING OAUTH KEYS

Stayntouch Implementations/CSM will generate API OAuth keys to Fetch:

client_id
client_secret
hotel_id
API endpoints