Stayntouch PMS Spontaneous
Spontaneous allows hotels to send personalized invites to their guests via email, SMS, or WhatsApp a few days before their arrival, inviting them to bid on one of the available premium rooms or enhance their stay with other products. With a simple slider, guests can name their price for an upgrade, and the hotel has the option to accept or reject the offers. The entire process can be fully automated, taking into account the availability of the rooms.
How It Works:
1. Reach The Guest: A few days before the arrival of your guests, Sponteous will send an automated email, SMS, or WhatsApp message inviting them to bid for a room upgrade or to enhance their stay with your products.
2. Receive Offers & Make New Sales: By using a slider, guests will send offers for a room upgrade. They can also customize their stay by adding extras, such as late check-out, massage, or breakfast.
3. Accept Or Decline: Your best offers can be automatically accepted by the platform or manually by the hotel. Stayntouch PMS is updated with the new room type and with the added products. The hotel maps into Spontaneous the rates and rooms to use for upselling and the markets to reach.
WEBHOOK USAGE
- New Reservation
- Cancel Reservation
API USAGE
- GET/hotels/{ID}/
- GET/rates
- GET/rates/{id}
- GET/rates/{id}/amounts
- GET/hotels/{ID}/markets
- GET/hotels/{ID}/rates
- GET/hotels/{ID}/sources
- GET/hotels/{ID}/room_types
- GET/room_types/{id}
- GET/hotels/{id}/languages
- GET/hotels/{id}/availability with parameter room_type_id and rate_id
- GET/reservations
- GET/reservations/{id}
- GET/hotels/{ID}/add_ons
- GET/addons/{id}
- PUT/reservations/{id}
- POST/reservations/[D]/notes
- Post /reservations/[D]/transactions